Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide second-line technical support and troubleshoot complex software issues.
- Company: Leading legal software company in the UK with a focus on innovation.
- Benefits: Competitive benefits and a dynamic work environment.
- Why this job: Join a team that enhances product quality and supports clients effectively.
- Qualifications: Strong technical support skills and automation scripting experience required.
- Other info: Opportunity to mentor junior staff and collaborate with engineering teams.
The predicted salary is between 36000 - 60000 £ per year.
A leading legal software company in the UK is seeking a Product Support Specialist to deliver second-line technical support for their software solutions. This role involves troubleshooting complex issues, mentoring junior staff, and closely collaborating with engineering teams to enhance product quality.
Candidates must possess strong technical support skills, automation scripting experience, and the ability to engage with clients effectively. The position offers competitive benefits and a dynamic work environment.
Product Support & Automation Specialist employer: Opus 2
Contact Detail:
Opus 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support & Automation Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your technical support skills and automation scripting experience can shine through. We recommend practising with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled complex issues in the past. We love hearing about real-life scenarios that highlight your ability to troubleshoot effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to join our dynamic team.
We think you need these skills to ace Product Support & Automation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support skills and any automation scripting experience you have. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about product support and how you can contribute to our team. We love seeing candidates who can engage effectively with clients, so share any experiences that demonstrate this.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've troubleshot complex issues. We’re looking for candidates who can think on their feet and come up with effective solutions, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Opus 2
✨Know Your Tech Inside Out
Make sure you’re well-versed in the software solutions the company offers. Brush up on common troubleshooting techniques and be ready to discuss specific scenarios where you've resolved complex issues in the past.
✨Show Off Your Automation Skills
Since automation scripting is key for this role, prepare to talk about your experience with it. Bring examples of scripts you've written or projects where you've implemented automation to improve efficiency.
✨Engage Like a Pro
This role requires effective client engagement, so practice how you would explain technical concepts to non-technical users. Think of ways to demonstrate your communication skills during the interview.
✨Team Player Mindset
Collaboration with engineering teams is crucial, so be ready to share experiences where you’ve worked closely with others. Highlight your mentoring skills and how you’ve helped junior staff grow in their roles.
