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- Tasks: Be the go-to expert for clients, solving software issues and enhancing product use.
- Company: Leading legal software company in Greater London with a focus on innovation.
- Benefits: Contributory pension plan, health insurance, and flexible working arrangements.
- Why this job: Make a real difference by supporting clients and mentoring your team.
- Qualifications: Experience in product support and strong communication skills.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading legal software company in Greater London is seeking a Product Support Specialist to act as the primary product expert for client institutions. Responsibilities include providing advanced product guidance, supporting escalated software issues, and mentoring team members. This role focuses on enhancing product adoption through tailored solutions and maintaining exceptional client engagement.
The company offers a contributory pension plan, health insurance, and flexible working arrangements.
Institutions Product Support Lead in London employer: Opus 2
Contact Detail:
Opus 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutions Product Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Dive into their software, explore its features, and think about how you can enhance client engagement with tailored solutions.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you’ve tackled escalated issues. We want to see how you can support clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Institutions Product Support Lead in London
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience with product support and any relevant software knowledge. We want to see how you can be the go-to expert for our clients!
Tailor Your Application: Don’t just send a generic CV! Customise your application to reflect how your skills align with the responsibilities mentioned in the job description. We love seeing that personal touch.
Engage with Us: In your cover letter, share why you’re excited about enhancing product adoption and client engagement. We’re all about building strong relationships, so let us know how you can contribute!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Opus 2
✨Know the Product Inside Out
As a Product Support Specialist, you’ll need to be the go-to expert on the software. Make sure you thoroughly understand the product features and functionalities. Familiarise yourself with common issues clients face and think about how you would address them.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've resolved complex software issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Emphasise Client Engagement
This role is all about enhancing client relationships. Be ready to talk about your experience in maintaining exceptional client engagement. Share stories that demonstrate your ability to tailor solutions to meet client needs and how you’ve successfully built rapport.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s approach to product support and how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
