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For Companies At a Glance
- Tasks: Provide expert support and training for legal software, enhancing client relationships.
- Company: Global leader in legal software with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in the legal tech industry.
- Qualifications: Strong technical support skills and experience with legal technology solutions.
- Other info: Exciting role with potential for career advancement in a thriving sector.
The predicted salary is between 30000 - 42000 £ per year.
A global leader in legal software is seeking a Product Support Specialist - Institutions. In this pivotal role, you will act as the primary product expert and enhance client relationships by providing advanced support and guidance.
Responsibilities include:
- Delivering tailored training
- Investigating software issues
- Developing automation tools
- Ensuring exceptional service and strategic feedback to the product team
Ideal candidates will have strong technical support capabilities and experience with legal technology solutions.
Institutions Product Support Advisor employer: Opus 2
Contact Detail:
Opus 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutions Product Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s products. Familiarise yourself with their legal software solutions so you can speak confidently about how you can enhance client relationships.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you’ve tackled technical issues or provided exceptional support. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Institutions Product Support Advisor
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your technical support skills and any experience you have with legal technology solutions. We want to see how you can be the product expert we need!
Tailor Your Application: Just like we deliver tailored training, your application should be customised for this role. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Opus 2
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the legal software products the company offers. Familiarise yourself with their features, benefits, and common issues users face. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical support experience in detail. Think of specific examples where you've resolved complex issues or provided training. Highlight any automation tools you've developed or used, as this aligns perfectly with the job requirements.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific client situations or software issues. Practice articulating your thought process and problem-solving strategies. This will show that you can think on your feet and provide exceptional service, which is crucial for this role.
✨Emphasise Client Relationship Building
Since enhancing client relationships is key, come ready with examples of how you've successfully built rapport with clients in the past. Discuss your approach to understanding their needs and providing tailored support, as this will resonate well with the interviewers.
