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- Tasks: Support clients with technical issues and develop innovative solutions for legal services.
- Company: Join Opus 2, a leader in LegalTech transforming the industry.
- Benefits: Enjoy flexible working, health insurance, and generous holiday entitlement.
- Why this job: Make a real impact in a dynamic environment while learning and growing your skills.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Be part of a supportive team with opportunities for travel and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
This client facing position has a large client base which means it is essential to both integrate and work with our clients as closely as possible. The team provides other technical services: interpretation, video conferencing services, bespoke trial consultancy/inquiry design service, realtime/audio streaming services, deposition support, and transcription services support.
Responsibilities
- Consultation - work with case managers and operational teams on dealing with technical support/issues.
- Innovation - assist and develop new ways in which Opus 2 engages/interacts with clients for provisioning our services.
- Processes - work closely with case managers to ensure that installations are carried out within the specified timeframe and guidelines.
- Provide feedback to the technical delivery team regarding specific installations and client issues onsite.
- Ensure that all processes are followed and perform quality control on the technical delivery teams' installations.
- Consultation - design technical audio/video/network solutions for the hearing room.
- Operate bespoke court reporting software and provide support.
- Carry out other administrative duties as required.
- Demonstrate bright and engaging behavior, willingness to learn, and initiative.
- Maintain awareness around AV/Multimedia/Networks with an interest in technology.
- Exhibit excellent verbal and written communication skills.
- Show strong attention to detail, time management, and the ability to juggle tasks, adapt, and work under pressure.
- Take ownership and responsibility for assigned tasks.
- Be a team player with a flexible attitude to meet the changing needs of the business and clients.
- Be flexible to work remotely on various project work; travel will occur on a regular basis. Typical working hours are 9:00am – 5:30pm with possible evening and weekend work.
About Opus 2
Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms using Opus 2. Our achievements are underpinned by our unique culture and our people are our biggest asset.
Benefits
- Contributory pension plan.
- 26 days annual holidays, flexible working, and length of service entitlement.
- Health Insurance.
- Loyalty Share Scheme.
- Enhanced Maternity and Paternity.
- Employee Assistance Programme.
- Electric Vehicle Salary Sacrifice.
- Cycle to Work Scheme.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
Junior Technician in City of Westminster employer: Opus 2
Contact Detail:
Opus 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technician in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Junior Technician role.
✨Tip Number 2
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail during interviews. We want to see how you can bring innovation and technical support to our clients.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Keep an eye on our website and apply directly when you see something that fits. We love seeing enthusiastic candidates who take the initiative!
✨Tip Number 4
Prepare for the unexpected! Interviews can throw curveballs, so practice answering tricky questions and think about how you’d handle real-life scenarios related to technical support and client interaction.
We think you need these skills to ace Junior Technician in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Technician role. Highlight your relevant skills and experiences that align with the job description, especially around technical support and client interaction.
Show Off Your Communication Skills: Since this role involves a lot of client-facing work, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Team Spirit: We love team players! Make sure to mention any experiences where you've worked collaboratively or adapted to meet changing needs. This will show us you're flexible and ready to jump in wherever needed.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Opus 2
✨Know Your Tech
Make sure you brush up on your knowledge of audio, video, and network solutions. Familiarise yourself with the bespoke court reporting software mentioned in the job description. Being able to discuss these technologies confidently will show that you're genuinely interested and ready to contribute.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated technical information to non-technical people in the past. This will demonstrate your ability to bridge the gap between tech and clients.
✨Demonstrate Team Spirit
Opus 2 values teamwork, so be ready to share experiences where you've collaborated effectively with others. Highlight your flexibility and willingness to adapt to changing needs, as this is crucial for working closely with case managers and operational teams.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding technical support issues. Think of specific instances where you've tackled challenges under pressure and how you ensured quality control in your previous roles. This will showcase your attention to detail and ability to manage tasks efficiently.
