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- Tasks: Join our IT team to provide top-notch support and troubleshoot tech issues.
- Company: Opus 2, a friendly and innovative tech environment.
- Benefits: Enjoy flexible working, health insurance, and generous holiday allowance.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience with Windows, macOS, and network troubleshooting is essential.
- Other info: Great opportunities for training and career growth await you!
The predicted salary is between 30000 - 42000 £ per year.
We are looking for someone with IT support experience to join our team in an exciting new role within the Opus 2 IT team. We offer excellent opportunities to develop and train, outstanding benefits, and a friendly and inviting environment to work in.
What you'll be doing:
- Working with our global IT Support Engineers to provide top class support to end users.
- Assisting in the monitoring, troubleshooting, and supporting of our internal environment(s).
- Point of contact for user support requests delivered via the service desk ticketing system, driving resolution in accordance with well-established policies and procedures.
- Provide remote and onsite technical support when needed.
- Administration of email, AD, AV, DHCP, and DNS.
- Work with our existing Change Management, Patch Management, Supplier Management and Licensing processes.
- Proactive problem solving.
- Participate in project planning activities.
- Documentation production and review.
- Network Infrastructure support and management.
- Respond to complaints, taking all appropriate actions to turn any dissatisfied users into satisfied users.
- Deploy patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions.
- Act as liaison for escalations to 3rd party vendors.
- Administration and maintenance of mission critical web and database servers.
- Configuration and set-up of all new server systems required for the company’s activities.
- Firewall administration and overall client network security with the Network Security Specialist.
- Research and document major incidents and problems.
What we’re looking for in you:
- Applicants should have key skills and proficient experience in the following areas:
- Windows 11, macOS and Office 365 suite.
- Microsoft Office 365 platforms (SharePoint, Exchange, AAD).
- Linux experience.
- iSCSI and other file storage technologies.
- VPN technologies including but not limited to DirectAccess and Always On VPN.
- Network components, network operating systems and computer hardware components.
- Network troubleshooting- Basic and/or advanced connectivity testing and firewall knowledge.
- Hands-on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
- Domain controllers, Active Directory Management, DHCP, DNS.
- WDS and other deployment tools.
- Microsoft Intune or other MDM tools.
- Cloud phones and videoconferencing systems (RingCentral, Teams, Zoom).
- Freshservice, ServiceNow or other ticketing solutions.
- Performing daily system checks, servers, backups, and firewall monitoring.
- Being an escalation point for incident resolution.
- Resilience and resourcefulness to work effectively under pressure and to tight deadlines.
- Eagerness to acquire documentation skills (reports, policies, procedures, workflows).
Applicants are desired to have/should be aiming to achieve:
- Microsoft Azure and Amazon Web Services.
- ITIL v4 Foundation.
- Certifications in MCSE/MCITP or equivalent.
- CCNA and/or CCNP.
- Prince 2 and/or Agile.
- ISO 27001 knowledge.
We will support you to achieve these within your time of employment with us or with any other training requirements we identify you will need/desire to obtain.
Personal requirements:
- Excellent team player with proven leadership and communication skills.
- Self-driven, results-oriented with a positive outlook, initiative, and leadership ability.
- A clear focus on high quality work.
- A natural forward planner who critically assesses own performance.
- Comfortable working in a non-corporate, relaxed, and unstructured working environment.
- Reliable, flexible, and determined.
- Good communication skills for dealing with diverse range of colleagues and end users.
- Keen for new experiences and a drive to grow skill sets.
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions when needed.
Hours:
The company's standard working hours are from 09.00 to 17.30 each week from Monday to Friday. Please be aware, you may be required to work different shift patterns to support business requirements. Out-of-hours or on-call support could also be required. Travel may also be required to support our regional offices in Europe, Americas and APAC.
Working at Opus 2, you’ll receive:
- Contributory pension plan.
- 26 days annual holidays, flexible working, and length of service entitlement.
- Health Insurance.
- Loyalty Share Scheme.
- Enhanced Maternity and Paternity.
- Employee Assistance Programme.
- Electric Vehicle Salary Sacrifice.
- Cycle to Work Scheme.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity or dependent cover.
IT Support Engineer employer: Opus 2 International
Contact Detail:
Opus 2 International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current IT Support Engineers on LinkedIn or at industry events. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills in action! If you get the chance, offer to do a quick demo of your troubleshooting process or how you handle user support requests. It’s a great way to stand out!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've solved problems or improved processes. We love seeing how you think on your feet and tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always keen to see candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience with Windows 11, macOS, and Office 365, as well as any troubleshooting skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about specific instances where you provided top-class support or solved tricky problems. This helps us see your potential in action!
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Share why you're excited about joining our team and how you can contribute to our supportive environment. We’re all about good communication!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Opus 2 International
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and Office 365. Be ready to discuss your hands-on experience with network components and troubleshooting techniques, as these are crucial for the IT Support Engineer role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved technical issues in the past. Highlight your ability to turn dissatisfied users into satisfied ones, as this will demonstrate your customer service skills and resilience under pressure.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using a service desk ticketing system, it’s a good idea to familiarise yourself with tools like Freshservice or ServiceNow. Be ready to explain how you’ve used similar systems to manage user requests and drive resolutions.
✨Emphasise Teamwork and Communication
As an IT Support Engineer, you'll need to work closely with global teams. Prepare to discuss your experiences as a team player and how you communicate effectively with diverse colleagues and end users. This will show that you fit well into their friendly and inviting environment.