At a Glance
- Tasks: Be the go-to person for clients, providing expert advice and support on our services.
- Company: Join Opus 2, a leader in LegalTech transforming how lawyers work globally.
- Benefits: Enjoy flexible working, health insurance, generous holidays, and a contributory pension plan.
- Other info: Dynamic team culture with opportunities for professional growth and social events.
- Why this job: Make a real impact in the legal industry while building your career with us.
- Qualifications: Strong communication skills and a willingness to learn; client-facing experience is a plus.
The predicted salary is between 25650 - 31350 £ per year.
About Opus 2
For more than 15 years, Opus 2 has developed award-winning solutions trusted by the most successful law firms and used in thousands of legal proceedings around the world.
Transforming how lawyers work on matters, Opus 2 eliminates inefficiencies and connects legal teams with the collaborative software they need to work smarter and more effectively together.
The team also delivers the essential technology and expertise needed to conduct dispute resolution proceedings in the most modern, seamless, and secure way possible.
This client facing position requires someone who is confident, organised and hardworking and the ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team.
- What you'll be doing
- Acting as the main point of contact for clients providing consultative advice in relation to all aspects of our hearing room services including the collation of transcription, equipment and logistics requirements
- Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.
- Having in-depth knowledge of the Opus 2 platform to ensure you can advise clients on how to maximise its usage
- Liaising closely with the Business Development, Solution Operations, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service.
- Regular and accurate recording of control information and timely billing at month end.
What we're looking for in you
- Bright and engaging, with a willingness to learn and use initiative.
- Excellent verbal and written communication skills.
- Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
- Proficiency in Microsoft Office applications.
- Team player with a flexible attitude to meet the changing needs of the business and our clients.
- Proven track record in a client facing or professional services role is desirable but not essential.
- Hours
- Remote work outside of these hours, including at weekends, may be required.
- Working at Opus 2
Opus 2 is a global leader in the Legal Tech space, creating solutions to drive digital transformation in the legal industry.
We are the trusted partner of the world's leading legal teams, with 49 out of 50 of the world's largest law firms are using Opus 2.
Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you will receive:
- Contributory pension plan.
- 26 days annual holidays, flexible working, and length of service entitlement.
- Health Insurance.
- Loyalty Share Scheme.
- Enhanced Maternity and Paternity.
- Employee Assistance Programme
- Electric Vehicle Salary Sacrifice.
- Cycle to Work Scheme.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity.
- Accessible and modern office space and regular company social events.
- #J-18808-Ljbffr
Case Manager employer: Opus 2 International
As a leading technology company based in Edinburgh, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and mentorship opportunities, ensuring that our team members thrive in their careers. With competitive compensation and the chance to shape the future of technology, we offer a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opus 2 International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opus 2 International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opus 2 International:Your cover letter is your chance to shine! Tell us why you want to work at Opus 2 International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opus 2 International!
How to prepare for a job interview at Opus 2 International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
