At a Glance
- Tasks: Deliver exceptional customer experiences and help customers navigate tech solutions.
- Company: Join Optus, a leading telecommunications provider in Australia.
- Benefits: $35 p/h, 25% off products, flexible rosters, and 24/7 wellbeing support.
- Other info: Inclusive environment with opportunities for career development.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Strong customer service skills and a passion for technology.
The predicted salary is between 28000 - 35000 £ per year.
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.
- We’re looking for a vibrant and motivated
- Casual Retail Service Consultant to join our
Carousel team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!
At Optus, you’ll feel connected to what truly matters.
We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team.
Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.
- What You’ll Do
- Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
- Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
- Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
- Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.
What You Bring
- Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
- Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
- Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
- Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
- Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.
What’s in it for you?
- $35 p/h + applicable loadings.
- Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
- Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
- Flexible rosters that work around the life you live outside of work.
Intrigued, but not sure you tick every box?
That’s completely okay!
We still encourage you to apply.
We all grow, learn and develop together, and this role might be the perfect next step in your career journey.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
We also want to do our best to make our recruitment process inclusive.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email Accessible Recruitment@optus. com. au or call 1800 309 170.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www. optus. com. au/about/inclusion-diversity
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Retail Consultant, Carousel employer: Optus
Optus is an exceptional employer that prioritises a vibrant and supportive work culture, making it an ideal place for those looking to thrive in the retail sector. With flexible rosters, competitive pay, and a strong commitment to employee wellbeing and diversity, team members are encouraged to grow and develop their skills while building meaningful connections with colleagues and customers alike. Join us at Carousel, where your contributions are valued, and every day brings the opportunity to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant, Carousel
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Optus, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Consultant, Carousel
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Optus that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Optus will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Optus and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Optus
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Optus, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Optus!
