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For Companies At a Glance
- Tasks: Manage service relationships and enhance customer satisfaction through continuous improvements.
- Company: Optum is a leader in patient-centred, digitally enabled health and care services.
- Benefits: Enjoy remote work flexibility with occasional travel to the Leeds office for team collaboration.
- Why this job: Join a forward-thinking company making a real impact in healthcare technology.
- Qualifications: No specific qualifications mentioned; enthusiasm and a passion for customer service are key.
- Other info: This is a permanent position with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Here at Optum, we are excited to share that we are currently recruiting for a Service Relationship Manager to join us on a permanent basis. This position is a home working job with some requirement to travel to the Leeds office for collaborative meetings. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference.
What you’ll do
You will work closely with key stakeholders from both inside and outside the organisation, and you will serve as the Service Relationship Manager for assigned business areas, becoming the primary contact for service-related issues. In this role, you will be entrusted with the essential task of identifying and implementing continual improvements. You will be dedicated to fostering high customer satisfaction and consistently exceeding our customers’ expectations, solidifying our reputation as a trusted partner.
Service Relationship Manager employer: OptumUK
Contact Detail:
OptumUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Relationship Manager
✨Tip Number 1
Familiarise yourself with the healthcare technology landscape. Understanding the latest trends and innovations in patient-centred care will help you engage effectively with stakeholders and demonstrate your commitment to improving service delivery.
✨Tip Number 2
Network with professionals in the healthcare sector. Attend industry events or join online forums where you can connect with others in similar roles. This can provide valuable insights and potentially lead to referrals for the Service Relationship Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships. Be ready to share specific examples of how you've improved customer satisfaction in previous roles, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research Optum's values and mission. Understanding their commitment to patient-centred care will allow you to align your responses during interviews, demonstrating that you are not only a good fit for the role but also for the company culture.
We think you need these skills to ace Service Relationship Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Relationship Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, stakeholder management, or healthcare technology. Use specific examples to demonstrate how you have successfully managed relationships and improved service delivery.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as communication, problem-solving, and project management. Provide concrete examples of how you've used these skills in past roles to achieve positive outcomes.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only reflects your enthusiasm for the role but also explains why you are a great fit for Optum. Mention your understanding of their mission in healthcare and how you can contribute to their goals.
How to prepare for a job interview at OptumUK
✨Understand the Role
Make sure you have a clear understanding of what a Service Relationship Manager does. Familiarise yourself with the responsibilities mentioned in the job description, especially around customer satisfaction and stakeholder management.
✨Research the Company
Dig into Optum's mission and values, particularly their focus on patient-centred care and healthcare technology. Being able to discuss how your values align with theirs can make a strong impression.
✨Prepare Examples
Think of specific examples from your past experiences that demonstrate your ability to manage relationships and improve services. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, the tools they use for service management, or how they measure customer satisfaction.
