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For Companies At a Glance
- Tasks: Create engaging content and communication plans for customer satisfaction and product launches.
- Company: Optum is a global leader in healthcare technology, improving lives through innovative solutions.
- Benefits: Enjoy remote work flexibility, diverse culture, and opportunities for personal growth.
- Why this job: Make a real impact on health outcomes while working in a supportive and inclusive environment.
- Qualifications: Strong writing skills and experience in communications; marketing background preferred.
- Other info: Join a team that values diversity and offers career development opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Senior Customer Communications Specialist
Senior Customer Communications Specialist
Direct message the job poster from OptumUK
Here at Optum, we are excited to share that we are currently recruiting for a Senior Customer Communications Specialist to join our dynamic customer communications marketing team on a permanent basis.
We’re looking for a Senior Customer Communications Specialist who is passionate about using communications to drive customer satisfaction and engagement. Our purpose is to ensure our customers feel valued, listened to and informed by sharing honest, informative and engaging communications both when we have exciting things to share and when we’re experiencing challenges.
This Senior Customer Communications Specialist is a remote working position, the customer communications team meet on a quarterly basis.
What you’ll do
As a Senior Customer Communications Specialist you will be responsible for liaising with internal stakeholders to create a variety of content from new product launches to incident management pieces.
Owning and delivering customer communication plans across our Community Pharmacy and Life Sciences products, we’re looking for an experienced communications professional with excellent writing skills. You will collaborate with internal stakeholders to translate complex technical information into concise and user-friendly copy.
Working remotely, you will become part of the marketing team that is at the forefront of our business to directly change the experience of the end user.
Other key responsibilities and accountabilities will include:
- Act as a key stakeholder for new projects and product launches, developing and delivering communications plans to suit project objectives and engage and motivate users.
- Create a suite of customer communications appropriate to project objectives, including email, social media and newsletter content with a focus on Plain English principles.
- Represent the Customer Communications team on incident calls and manage required communications.
- Collaborate closely with the Marketing team to ensure communication plans align with broader marketing strategies and where required, contribute to magazines, newsletters, website content, press enquiries, video creation, webinars and events.
Who you’ll be
We’re looking for a marketing professional with exceptional written and verbal communication skills, you will have previous experience developing communication plans that suit different audience types.
As a Communications Specialist, you will have previously worked cross-functionally with marketing and PR teams to understand how customer communications support wider marketing strategies and reputation management.
As our business continues to change and evolve at pace, we are also looking for someone with excellent organisation and project management experience who can develop new processes and ways of working to drive improvements and serve our customers.
Other key skills required include;
- Ability to gather and translate complex technical information into easy-to-understand communications update for customers and users.
- Understanding the importance of quality communications in achieving customer satisfaction and subsequently supporting commercial objectives.
- Excellent organisation skills with the ability to prioritise, manage and clearly document workload and progress to meet deadlines and ensure business continuity.
- Crisis communications experience and a strong understanding of the importance of tone of voice and style for brand and crisis management.
- Knowledge of the healthcare technology or Community Pharmacy markets is desirable but not essential to your success.
About us
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together.
Equality, Diversity, and Inclusion
At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.
Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Marketing and Customer Service
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Industries
Software Development
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People & Employer Communications Executive
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Senior Customer Communications Specialist employer: OptumUK
Contact Detail:
OptumUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Communications Specialist
✨Tip Number 1
Familiarise yourself with the healthcare technology and Community Pharmacy sectors. Understanding the specific challenges and trends in these areas will help you tailor your communication strategies effectively.
✨Tip Number 2
Showcase your experience in crisis communications during interviews. Be prepared to discuss how you've managed communications in challenging situations, as this is a key aspect of the role.
✨Tip Number 3
Highlight your ability to work cross-functionally with marketing and PR teams. Provide examples of past collaborations that demonstrate your understanding of how customer communications support broader marketing strategies.
✨Tip Number 4
Prepare to discuss your project management skills. Be ready to explain how you've organised and prioritised workloads in previous roles to meet deadlines and ensure business continuity.
We think you need these skills to ace Senior Customer Communications Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer communications and project management. Use specific examples that demonstrate your ability to translate complex information into user-friendly content.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and satisfaction. Mention how your skills align with the responsibilities of the Senior Customer Communications Specialist role and provide examples of past successes.
Showcase Relevant Experience: When detailing your work history, focus on roles where you developed communication plans or worked cross-functionally with marketing and PR teams. Highlight any crisis communication experience and your understanding of tone and style.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Ensure there are no spelling or grammatical errors, as clear and concise communication is crucial for this role.
How to prepare for a job interview at OptumUK
✨Showcase Your Writing Skills
As a Senior Customer Communications Specialist, your writing skills are crucial. Prepare samples of your previous work that demonstrate your ability to translate complex information into clear, engaging content. Be ready to discuss your writing process and how you adapt your style for different audiences.
✨Understand the Company’s Communication Style
Familiarise yourself with Optum's tone of voice and communication style. Review their website, social media, and any available customer communications. This will help you align your responses during the interview with their brand values and demonstrate your understanding of their approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your crisis communication skills and project management experience. Think of specific examples from your past roles where you successfully managed communications during challenging situations or led a project that required cross-functional collaboration.
✨Highlight Your Stakeholder Management Experience
Since the role involves liaising with internal stakeholders, be prepared to discuss your experience in managing relationships across teams. Share examples of how you've collaborated with marketing and PR teams to develop effective communication plans that support broader business objectives.
