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For Companies At a Glance
- Tasks: Investigate complex issues and collaborate to improve patient care through technology.
- Company: Optum, a global leader in healthcare technology with a focus on diversity and inclusion.
- Benefits: Comprehensive benefits, career development, and the option for remote or hybrid work.
- Why this job: Make a real impact on healthcare by solving problems and enhancing patient experiences.
- Qualifications: Strong analytical skills, technical expertise, and excellent communication abilities.
- Other info: Join a dynamic team dedicated to advancing health equity and improving outcomes.
The predicted salary is between 28800 - 43200 £ per year.
Problem Analyst
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Here at Optum, we’re transforming how patients access healthcare. As a Problem Analyst (full-time, remote or hybrid from Leeds or Watford), you’ll play a key role in our technical support team—investigating complex issues, identifying root causes, and collaborating with development teams to deliver permanent solutions that improve patient care.
What you’ll do:
As a Problem Analyst, you’ll play a vital role in our technical support team, acting as a key escalation point for complex issues and driving long-term solutions that improve patient care. You’ll work proactively to identify recurring problems, analyse trends, and collaborate with development teams to implement permanent fixes. Your insights will help shape support processes and ensure our teams are equipped with the latest knowledge and tools.
Key responsibilities include:
- Investigating root causes of technical issues and developing effective workarounds.
- Creating and maintaining knowledge articles to support internal teams and customers.
- Collaborating with Product and Development teams to share updates and insights.
- Supporting training initiatives for new and existing support colleagues.
- Representing Support in Product Triage Team meetings and acting as a liaison with development teams.
- Contributing to process improvements and recommending tools that enhance support efficiency.
Who you’ll be:
We’re seeking someone with strong analytical skills and a passion for solving problems. You’ll bring technical expertise, excellent communication, and a proactive mindset to help us deliver outstanding support.
Skills and experience that will set you apart:
- Proficiency in SQL (writing scripts, database interrogation).
- Knowledge of Pharmacy and EMIS Health Systems.
- Experience in a technical support environment.
- Strong attention to detail and ability to manage a varied workload.
- Excellent stakeholder engagement and communication skills.
- Understanding of compliance requirements (Legal, Clinical, InfoSec).
- A collaborative and customer-focused approach.
Ready to make a difference?
Apply now and help us improve healthcare technology—bringing better outcomes and experiences to patients across the UK.
EDI
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.
About Us
We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.
Problem Analyst employer: OptumUK
Contact Detail:
OptumUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Optum on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Problem Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for those interviews! Brush up on your SQL skills and be ready to discuss how you've tackled complex problems in the past. We want to see your analytical mindset in action, so think of examples that showcase your problem-solving prowess.
✨Tip Number 3
Show off your passion for healthcare technology! When you get the chance, talk about why you care about improving patient outcomes. This role is all about making a difference, so let your enthusiasm shine through during conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to transform healthcare.
We think you need these skills to ace Problem Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Problem Analyst role. Highlight your analytical skills, technical expertise, and any relevant experience in technical support. We want to see how you can contribute to improving patient care!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about solving problems and how your skills align with our mission at Optum. Let us know what makes you the perfect fit for our team.
Showcase Your Technical Skills: Don’t forget to mention your proficiency in SQL and any experience with Pharmacy and EMIS Health Systems. We’re looking for someone who can dive into complex issues, so make sure we see your technical chops!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OptumUK
✨Know Your Tech Inside Out
As a Problem Analyst, you'll need to demonstrate your technical expertise. Brush up on SQL and be ready to discuss how you've used it in past roles. Think of specific examples where you identified root causes of issues and how you resolved them.
✨Showcase Your Analytical Skills
Prepare to talk about your analytical approach to problem-solving. Have a few scenarios in mind where you successfully analysed trends or recurring problems. This will show that you can think critically and proactively, which is key for the role.
✨Communicate Clearly and Confidently
Excellent communication is crucial in this position. Practice explaining complex technical issues in simple terms. You might be asked to describe how you would train new colleagues or share insights with development teams, so clarity is essential.
✨Emphasise Collaboration and Customer Focus
Highlight your experience working in a team and your customer-centric approach. Be prepared to discuss how you've collaborated with different stakeholders in previous roles and how you ensure that the end-user's needs are always met.
