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- Tasks: Engage healthcare stakeholders and guide them to improve prescribing practices.
- Company: Optum, a global leader in health technology and care.
- Benefits: Remote work, comprehensive benefits, and career development opportunities.
- Why this job: Make a real impact on health outcomes and advance health equity globally.
- Qualifications: Qualified Pharmacist with a passion for customer success and Medicines Optimisation.
- Other info: Inclusive culture that values diversity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Here at Optum, we are currently recruiting for a Pharmacist Customer Success Manager to join our team on a permanent basis. Serving as a trusted advisor to NHS and primary care organisations, you will ensure that our customers achieve maximum value from our medicines optimisation solutions and prescribing decision support software. This role is critical in driving adoption, improving patient outcomes, and fostering long-term partnerships that support cost-effective, safe and high-quality prescribing.
This is a fantastic opportunity for a qualified Pharmacist to deliver exceptional customer success, and you will be supported throughout your onboarding on our products and ways of working. Please note this is a remote working position, however there is a requirement to travel to customer sites on an ad hoc basis (around 20% of your position will include travelling).
What You’ll Do:
- Proactively engage healthcare stakeholders, understand their objectives and guide them towards measurable improvements in prescribing practices.
- Support our customers throughout the contract life cycle being involved in tender writing, onboarding, customer success and training of our products.
- Work closely with clinical, product, operational and technical teams to deliver an exceptional customer experience.
- Support our customers in the adoption of new features and deliver tailored engagement sessions to maximise product usage.
Relationship & Contract Management:
- Review the customer success plan for the account.
- Conduct regular check-ins and contract reviews to determine programme objectives and report progress and developments, iterating plans as required.
Onboarding New Customers:
- Lead from a clinical and engagement perspective all new client onboarding, ensuring smooth implementation and clear understanding of our solutions.
Data Analysis & Insights:
- Analyse prescribing data and performance metrics to identify opportunities for improvement within the contracts.
- Present actionable insights and recommendations during customer meetings.
Who You’ll Be:
We’re looking for a qualified Pharmacist with a passion for Medicines Optimisation; building customer relationships will come naturally to you as well as your ability to deliver excellent customer success. Whether you have previous experience in customer management or a Pharmacist looking to move into a customer success role, you will be able to demonstrate your ability to identify customer objectives and conduct engagement sessions. Being the key point of contact for our customers, you will utilise your clinical expertise and solution mindset to guide them throughout the onboarding process and training on new features.
Technical skills we are looking for you to demonstrate include:
- Registered within the GPhC
- Demonstrated commitment to Medicines Optimisation
- Proficiency in MS Office (PowerPoint, Excel, Word) and ability to analyse clinical and financial data to support decision-making
- Proven ability to deliver results in client-facing roles
- Strategic thinker with a proactive mindset and attention to detail
- Knowledge or experience of prescribing decision support software
- Ability to travel when required
Equality, Diversity and Inclusion:
At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
Customer Success Manager employer: OptumUK
Contact Detail:
OptumUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optum on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Optum's mission and values. Be ready to discuss how your background as a Pharmacist aligns with their focus on health equity and customer success. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to present data and insights to clients. Create mock presentations based on potential customer scenarios and get feedback from friends or mentors. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Optum team. Let's get you that interview!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and medicines optimisation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for improving health outcomes shine through! Share examples of how you've positively impacted customer relationships or patient care in the past. We love seeing candidates who are genuinely excited about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at OptumUK
✨Know Your Stuff
Make sure you brush up on your knowledge of Medicines Optimisation and the specific solutions offered by Optum. Familiarise yourself with their products and how they impact patient outcomes. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients or stakeholders. Highlight how you’ve helped them achieve their goals, as this will resonate well with the interviewers.
✨Be Data Savvy
Since the role involves analysing prescribing data and performance metrics, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improvements in previous roles. This will show that you can provide actionable insights to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think about potential situations you might face in the role and how you would approach them. This will demonstrate your strategic thinking and proactive mindset.