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- Tasks: Deliver engaging training sessions on clinical software to various audiences across Wales.
- Company: Optum is a global leader in healthcare technology, improving lives through innovative solutions.
- Benefits: Enjoy comprehensive benefits, career development opportunities, and a culture of diversity and inclusion.
- Why this job: Make a real impact on health outcomes while developing your skills in a supportive environment.
- Qualifications: No prior experience in clinical software training needed; passion for coaching and excellent communication skills required.
- Other info: This role involves travel and offers a chance to work closely with customers and internal teams.
The predicted salary is between 30000 - 42000 £ per year.
Talent Acquisition Partner @ Optum UK | HR, Recruitment Tools
Here at Optum, we are looking for a Clinical Software Trainer to join us on a 12-month fixed-term contract.
This position is field-based and requires travel across Northern Ireland to deliver on-site training. You will need to be based in Northern Ireland and hold a full, clean driving license.
We are leading the way in delivering patient-centred, connected, digitally enabled health and care services. Our solutions are used across various settings, from GP surgeries and community care to hospitals and pharmacies. We are committed to developing innovative healthcare technology that makes a real difference.
What you’ll do
We seek individuals with a passion for delivering training, whether from previous experience or a keen interest in coaching and mentoring. You will join a team responsible for training GP Practices migrating to our Optum system, EMIS Web. You will receive comprehensive onboarding to enable you to deliver high-quality training both on-site and remotely.
Your responsibilities will include:
- Delivering training sessions to diverse audiences in various formats, including one-to-one, group, seminars, and train-the-trainer sessions.
- Supporting the migration process by providing training tailored to customer needs.
- Collaborating with internal teams and customers to troubleshoot and optimize training.
We provide all necessary training, making this role suitable for someone with coaching or mentoring experience, even without prior clinical software training background.
Other key duties include:
- Delivering transformation services and implementing complex solutions.
- Gathering and analyzing customer requirements to match with Optum products.
- Supporting customers with system configuration and providing detailed activity reports.
Who You’ll Be
We value a passion for excellent customer service and IT literacy. You should have experience in coaching, mentoring, or training, and be comfortable working with diverse audiences. We will train you on our systems and delivery methods.
Key skills include:
- Excellent communication skills, both verbal and written.
- Experience in customer service or delivery.
- Ability to create engaging training materials.
- Flexibility to travel throughout Northern Ireland and the UK.
If you’re eager to join a meaningful organization where you can grow and make an impact, apply today!
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Clinical Software Trainer employer: OptumUK
Contact Detail:
OptumUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Software Trainer
✨Tip Number 1
Familiarise yourself with the EMIS Web system, as this is the primary software you'll be training others on. Understanding its features and functionalities will not only boost your confidence but also enable you to answer questions effectively during training sessions.
✨Tip Number 2
Network with current or former Clinical Software Trainers, especially those who have worked with Optum or similar organisations. They can provide valuable insights into the role and share tips on how to excel in delivering training.
✨Tip Number 3
Prepare to demonstrate your ability to adapt your training style to different audiences. Think of examples from your past experiences where you've successfully tailored your approach to meet diverse learning needs.
✨Tip Number 4
Showcase your passion for customer service during any interactions with the recruitment team. Highlighting your commitment to helping others and improving their experience will resonate well with Optum's values.
We think you need these skills to ace Clinical Software Trainer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Clinical Software Trainer. Familiarise yourself with the tasks mentioned in the job description, such as delivering training sessions and providing customer support.
Tailor Your CV: Highlight any relevant experience in coaching, mentoring, or training in your CV. Emphasise your communication skills and any previous customer service roles to align with what Optum is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to adapt to new technologies. Mention your willingness to travel and your enthusiasm for working in a collaborative environment.
Showcase Your Skills: In your application, provide examples of how you've successfully communicated complex information to different audiences. This could be through previous training experiences or any relevant projects where you demonstrated your ability to educate others.
How to prepare for a job interview at OptumUK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Software Trainer. Familiarise yourself with the Optum system, EMIS Web, and be prepared to discuss how your skills align with the training and support required for customers.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. Be ready to demonstrate your ability to listen and empathise with potential customers during the interview.
✨Highlight Relevant Experience
Even if you don't have direct experience in clinical software training, emphasise any coaching, mentoring, or customer service roles you've held. Share specific examples of how you've successfully trained or supported others in the past.
✨Demonstrate Flexibility and Adaptability
This position requires travel and adaptability to different training environments. Be prepared to discuss your willingness to travel across Wales and how you can adjust your training style to meet the needs of various audiences.
