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- Tasks: Design and develop innovative voice routing solutions to improve health outcomes.
- Company: Join a global leader in healthcare technology with a focus on diversity and inclusion.
- Benefits: Enjoy competitive pay, comprehensive benefits, and remote work flexibility.
- Why this job: Make a real impact on communities while advancing health equity worldwide.
- Qualifications: Experience in Genesys routing, CI/CD pipelines, and strong problem-solving skills required.
- Other info: Dynamic team environment with opportunities for career growth and mentorship.
The predicted salary is between 60000 - 80000 £ per year.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Lead Software Engineer role is essential to supporting our PinDrop Business Funded Security Initiative. This dedicated employee will be responsible for the collaboration with onshore business resources to interpret requirements into implementation and to attend business partner meetings as the Routing expert. You will enjoy the flexibility to work remotely from anywhere within the UK as you take on some tough challenges.
Primary Responsibilities:- Design, develop, and support Genesys voice routing solutions using Composer/IRD with solid SCXML expertise; VXML is a plus.
- Build and maintain routing workflows using URS, Orchestration Server, and Genesys Rules Engine.
- Configure, administer, and troubleshoot Genesys platforms using GRAT, GAX, GA, Pulse, and log analysis tools.
- Develop and support integrations across Genesys Suite, Amazon Connect, and related contact center technologies.
- Implement CI/CD pipelines using Jenkins and GitHub; perform basic Java development as needed.
- Troubleshoot and resolve production routing issues, including participation in on-call support.
- Architect and deliver new routing solutions meeting business and customer requirements.
- Collaborate effectively with cross-functional teams and provide technical guidance or leadership when required.
- An experienced Genesys routing engineer with solid expertise in voice routing, Composer/IRD, and SCXML.
- A hands-on developer comfortable working with Genesys Suite technologies, CI/CD pipelines, and basic Java.
- A problem-solver who can troubleshoot complex production issues in high-availability contact center environments.
- A technical contributor with experience in Amazon Connect and enterprise contact center integrations.
- A solid collaborator and communicator, able to work effectively with cross-functional teams and stakeholders.
- A potential technical lead or mentor, bringing experience in solution design, architecture, and team support.
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:- Undergraduate degree or equivalent experience.
- CICD experience with Jenkins and GitHub.
- Proven routing development experience in Genesys Contact Center Solutions (Voice Routing).
- Proven development experience using Genesys Suite of technologies (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace).
- Proven design and development experience in Routing Applications for Voice routing using Composer / IRD, SCXML is a must and VXML.
- Proven experience with basic Java development.
- Demonstrated proficiency in Client applications like GRAT, Composer, GAX (Genesys Administrator Extension), GA(Genesys Administrator), Pulse, log analysis tools.
- Proven Pindrop experience.
- Proven solid experience with Genesys Framework.
- Proven prior team management experience.
- Demonstrated experience in developing Routing workflows using Composer.
- Demonstrated experience in Genesys Rules Engine.
- Proven experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS.
- Proven experience in troubleshooting routing issues in production on call.
- Demonstrated working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components.
- Demonstrated ability to architect routing design and development for new solutions that will be implemented for the customer.
- Demonstrated excellent communication and interpersonal skills.
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of colour, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Lead Software Engineer in Wakefield employer: Optum
Contact Detail:
Optum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Software Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current employees at Optum on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Lead Software Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your Genesys voice routing knowledge. Make sure you can discuss your experience with Composer/IRD and SCXML confidently. We want to see how you can tackle those tough challenges head-on!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share specific examples of how you've troubleshot complex production issues in high-availability environments. We love hearing about real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact on health equity globally.
We think you need these skills to ace Lead Software Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Software Engineer role. Highlight your experience with Genesys technologies and voice routing solutions, as well as any relevant projects that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Optum. Don't forget to mention your problem-solving skills and teamwork experience!
Showcase Your Technical Skills: Be specific about your technical expertise in your application. Mention your experience with CI/CD pipelines, Java development, and troubleshooting in high-availability environments. We want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optum
✨Know Your Genesys Inside Out
Make sure you brush up on your Genesys knowledge, especially around voice routing, Composer/IRD, and SCXML. Be ready to discuss specific projects where you've implemented these technologies, as this will show your hands-on experience and expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex production issues you've troubleshot in high-availability environments. Highlight your thought process and the steps you took to resolve these challenges, as this will demonstrate your analytical skills and ability to work under pressure.
✨Collaboration is Key
Since the role involves working with cross-functional teams, think of instances where you've successfully collaborated with others. Be ready to discuss how you communicated technical concepts to non-technical stakeholders, as this will showcase your interpersonal skills.
✨Get Familiar with CI/CD Pipelines
As CI/CD experience is crucial for this role, make sure you can talk about your experience with Jenkins and GitHub. Prepare to explain how you've implemented CI/CD pipelines in past projects and the impact it had on the development process.