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- Tasks: Support customers by diagnosing issues and providing effective solutions in healthcare tech.
- Company: Leading healthcare organisation in the UK with a dedicated team.
- Benefits: Full-time role with career progression opportunities in tech.
- Why this job: Make a difference in healthcare while developing your tech support skills.
- Qualifications: Experience in customer service and knowledge of Microsoft Office.
- Other info: Collaborative work environment with opportunities to work closely with healthcare professionals.
The predicted salary is between 30000 - 42000 £ per year.
A leading healthcare organization in the UK is seeking a Customer Support Analyst to join their dedicated team. The role involves responding to customer queries, diagnosing issues, and providing effective solutions within a collaborative work environment.
Candidates should have experience in customer service and a solid understanding of Microsoft Office. This full-time position offers opportunities for career progression in the technology sector while working closely with healthcare professionals.
Healthcare Tech Support Analyst in Leeds employer: Optum
Contact Detail:
Optum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Tech Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to professionals in the healthcare tech field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Support Analyst roles and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office, make sure to highlight that in conversations. We want to see how you can leverage those skills to solve customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make a difference in healthcare tech support.
We think you need these skills to ace Healthcare Tech Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant tech skills. We want to see how you can bring your unique background to the Healthcare Tech Support Analyst role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare tech support and how your skills align with our needs. Let us know what excites you about joining our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved issues in previous roles. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Optum
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common healthcare tech issues. Familiarise yourself with troubleshooting techniques and be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in customer service. Think about times when you went above and beyond to help a customer or resolved a particularly tricky issue. This will show your potential employer that you can handle their clients with care.
✨Familiarise Yourself with Microsoft Office
Since a solid understanding of Microsoft Office is essential, make sure you're comfortable using tools like Excel and Word. You might be asked to demonstrate your skills, so practice creating reports or managing data to showcase your proficiency.
✨Emphasise Team Collaboration
This role involves working closely with healthcare professionals, so be prepared to discuss your experience in collaborative environments. Share examples of how you've worked effectively in a team to solve problems or improve processes.
