At a Glance
- Tasks: Manage incidents and problems to ensure quick service restoration and high-quality communication.
- Company: Optum is a global leader in healthcare, using technology to improve lives.
- Benefits: Enjoy hybrid work options, comprehensive benefits, and career development opportunities.
- Other info: This role offers flexibility with remote work and a commitment to diversity and inclusion.
- Why this job: Join a diverse team making a real impact on health outcomes and community well-being.
- Qualifications: ITIL 4 certified or equivalent experience with strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Incident and Problem Manager role at Optum.
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start Caring. Connecting. Growing together.
As an Incident and Problem Manager (full-time, hybrid from Leeds or remote), you'll be part of a collaborative team responsible for managing the full incident and problem lifecycle. You'll ensure service restoration in the shortest time possible while maintaining high standards of communication and stakeholder engagement.
Responsibilities
- Manage and coordinate resources across the business for major and critical incidents on a 24x7x365 basis
- Own and deliver major incident and problem reviews, including metrics on effectiveness
- Contribute to the design and development of incident and problem processes, tools, templates, and reporting
- Work with internal communication teams to relay incident updates to customers
- Maintain cross-functional relationships to deliver consistently high-quality service
- Support resolution meetings and ensure excellent customer service is upheld
Qualifications
- ITIL 4 certified or equivalent service management experience
- Ability to operate independently and as part of a team
- Proven solid problem-solving techniques and attention to detail
- Experience managing incident and problem lifecycle activities
- Demonstrated confidence in engaging with stakeholders at all levels
Eligibility and policies
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes, an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2025 UnitedHealth Group. All rights reserved.
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Incident and Problem Manager in Leeds employer: Optum
Optum is an exceptional employer that prioritises employee growth and development within the dynamic healthcare technology sector. With a strong commitment to innovation, our collaborative work culture fosters creativity and teamwork, while offering comprehensive training and support for career advancement. Located in the UK, we provide unique opportunities for travel and engagement with diverse healthcare systems, making your role both impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Incident and Problem Manager in Leeds
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Optum.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Optum.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Optum, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Incident and Problem Manager in Leeds
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Optum.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Optum.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Optum. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Optum. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Optum
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Optum’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
