EAP Consultant (On-Site) in Hamilton

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

As the On-site EAP Consultant you will provide professional onsite services to either a dedicated customer or customers in our overall book of business. You will have varied responsibilities which will include assessment and referral, management consultations, training, and critical incident response. An on-site consultant may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

Please note: This role would be working only one day on a client's site on Wednesdays from 09:30 AM - 18:00 PM.

What you'll do:

• Deliver solution focused consultation; helping clients define goals, plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to: work life, behavioral health, substance abuse/chemical dependency and community-based resources
• Assist with referrals for members needing ongoing/additional counseling services as appropriate
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
• Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
• Provide crisis intervention and management support in response to Critical Incidents
• Conduct and lead on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
• Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
• Utilize our technology to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system(s) within departmental time frame
• Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

What You'll Bring:

• Accreditation with a recognized counselling and/or psychotherapy governing body
• Demonstrated high proficiency in technology and general computer usage, including Microsoft Office and Microsoft Teams
• Demonstrated solid written and verbal communication skills
• Proven solid experience providing counselling services in relevant clinical, workplace, or support environments

Preferred Qualifications:

• Proven experience working within Employee Assistance Program (EAP), managed care, private practice, public clinic, or similar environments, with a focus on mental health, chemical dependency, and workplace-related issues
• Demonstrated training in EAP services, workplace wellbeing, or organizational dynamics
• Demonstrated solid interpersonal skills, with the ability to work effectively across multiple levels of management and personnel
• Demonstrated solid organizational skills, with the ability to manage stressful situations and multiple competing priorities
• Proven ability to prioritize workload and apply a solution-focused approach

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified.