Broker Support Executive

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Location: Remote with occasional travel required to Brighton / London office

What you’ll do:

• The primary purpose of the Broker Support Executive is to support the growth strategy for UHC Global.
• To establish, build, and maintain relationships with key personnel within client accounts and brokers.
• This role will be responsible for the generation of quotes for new business and ongoing support for clients once onboarded.
• Additionally, will support the field sales team and account managers with implementation, webinars, documentation and communication for new and existing clients and all brokers.

Primary Responsibilities:

• Develop and build an industry-leading Broker support function in order to support UHCG’s goals.
• Drive exceptional performance against KPI’s.
• Continually strive to improve the customer experience through improved processes.
• Accountable for the resolution of issues that are identified – you will be responsible for troubleshooting, removing any barriers implementing future-focused solutions.
• Assists with implementation of business.
• Ensures operations understands client requirements and expectations.
• Manages escalated client and broker issues in conjunction with operations, investigating and preparing draft responses to complaints handling and quality assurance events.
• Notifies clients and brokers of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact service.
• Partners with external vendors in support of clients’ initiatives and programs, including performing due diligence and regulatory compliance.
• Update and maintain data integrity of client databases and sales tools on a timely basis (e.g. SFDC).
• Participates in personal development (MAP Self-Assessment, requests for training, etc.).
• Attends and participates in one-to-ones with manager.
• Maintains Sales Force updates for all client and member interactions.
• EU/US alignment for renewals and reporting.
• Ownership of European broker TOBA materials on Sales share site.
• Ensure annual compliance checks are completed.
• Initial creation of client reporting suite to assist in renewals and retention.
• Providing consistent administrative support to the commercial team in relation to new quotes process, proposals, broker contact marketing and engagement with onboarding of clients and client reporting.
• Generating proposals, pricing and presentations across the product suite as per guidelines for assigned clients or prospects.
• Interfacing effectively with the marketing, operations, billing, legal and IT teams to develop and maintain solid working relationships to support the efficient and effective management of clients and prospect opportunities.
• Provide troubleshooting assistance for clients and brokers, account statuses and relevant problems in a timely manner.
• Manage sales tracking tools and report on important information.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven experience in a sales & broker support/customer service role.
• Demonstrated good written and verbal communications skills.
• Demonstrated proficient presentation skills.

Preferred Qualifications:

• Proven healthcare sector and global experience.
• Proven international private medical insurance (IPMI) and industry experience.
• Proven healthcare product knowledge.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.