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- Tasks: Provide top-notch customer support and troubleshoot tech issues for healthcare services.
- Company: Optum is a global leader in health technology, improving lives through innovative solutions.
- Benefits: Enjoy hybrid work, career development opportunities, and a diverse, inclusive culture.
- Why this job: Join a collaborative team making a real impact on health outcomes across the UK.
- Qualifications: Experience in 1st Line or Technical Support; passion for technology and customer service required.
- Other info: Flexible working environment with training provided to enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst?to come and join our customer-driven, diligent, and collaborative team on a permanent basis.
Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference
What youll do
Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our bespoke hardware and software products.
This is the perfect opportunity if you are looking to break into the technology industry and join a collaborative service support team. This doesnt mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at Optum.
This is a hybrid position, where you will join our Leeds City Centre office 2 days per week. It allows us to get together and collaborate effectively as a team and enjoy some face-to-face interaction.
Other key responsibilities and accountabilities will include:
- Professionally handle customer contacts using effective customer service skills
- Diagnose & solve issues raised by our patients using the process and knowledge gained from training
- Identify and escalate clinical safety and information governance incidents appropriately
Who Youll Be
It is vital that you have experience in a 1st Line or Technical Support Analyst role. Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen, and be patient to achieve the right outcome for our customers.
With a passion for development with technology, you will have an understanding or exposure to Windows troubleshooting and have a methodical mindset to diagnose customer queries.
You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution-driven in your approach.
Other skills we are looking for you to demonstrate include:
Ability to multitask and manage your time effectively
Adaptable to changing environments/situations/tasks
Quick learner, confident in ability to pick up new systems and tools
Motivated by customer outcomes and providing a quality service
If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!
About us
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to startCaring. Connecting. Growing together. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities
.
Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.
Equality, Diversity, and Inclusion
At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.
Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
1st Line Technical Support in Leeds employer: Optum
Contact Detail:
Optum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support in Leeds
✨Tip Number 1
Familiarise yourself with common technical issues related to Windows troubleshooting. This will not only help you during the interview but also demonstrate your proactive approach to learning and understanding the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Being able to empathise and communicate effectively is crucial for this position, so honing these skills can set you apart.
✨Tip Number 3
Research Optum's values and mission to understand their commitment to health equity and patient care. This knowledge will allow you to align your answers during the interview with their organisational goals.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to multitask and adapt to changing situations. Highlighting these skills will demonstrate your readiness for a fast-paced environment.
We think you need these skills to ace 1st Line Technical Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line or Technical Support roles. Emphasise skills like customer service, problem-solving, and any technical knowledge you have, especially related to Windows troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved issues in the past and how you can contribute to Optum's mission of improving health outcomes.
Highlight Soft Skills: In your application, focus on soft skills such as empathy, patience, and adaptability. These are crucial for the role, so provide examples of how you've demonstrated these qualities in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at Optum
✨Show Your Customer Service Skills
Since the role focuses on providing an outstanding customer experience, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or helped customers, demonstrating your empathy and patience.
✨Demonstrate Technical Understanding
Even if you don't have extensive technical support experience, show your understanding of basic troubleshooting, especially with Windows systems. Be ready to explain how you would approach diagnosing a problem, as this will showcase your methodical mindset.
✨Emphasise Teamwork and Adaptability
Optum values collaboration, so share examples of how you've worked effectively in a team. Discuss situations where you adapted to changing environments or tasks, highlighting your ability to multitask and manage time efficiently.
✨Express Your Passion for Technology
Convey your enthusiasm for technology and how it can improve patient care. Talk about any relevant experiences or projects that sparked your interest in tech, as this will resonate with Optum's mission to develop healthcare technology.
