At a Glance
- Tasks: Manage data centre operations and support incident resolution in a fully remote role.
- Company: Optronix, a leading provider of data centre services with a global reach.
- Benefits: Earn up to £45,000 plus bonuses and enjoy paid overtime.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Join a dynamic team and make an impact in the tech world from anywhere.
- Qualifications: Experience with DCIM platforms and strong organisational skills required.
The predicted salary is between 45000 - 45000 £ per year.
Optronix provides data centre operations and services to clients across the UK and beyond. We're looking for a Data Centre Operations Technician to help manage our DCIM environment and ticket queue. This is a fully remote position open to candidates in any location.
Responsibilities
- Maintain and update DCIM records — assets, capacity, power, and connectivity data
- Manage the incident and service request queue: triage, track, and resolve tickets to SLA
- Identify recurring issues and escalate as needed
- Support asset moves, adds, and changes across client environments
- Keep documentation accurate and current
Requirements
- Experience with a DCIM platform (e.g. Sunbird, Nlyte, Device42, or similar)
- Experience with a ticketing/ITSM system (e.g. ServiceNow, Jira, Zendesk)
- Strong organisational skills and attention to detail
- Clear written English
- Able to work hours that overlap with UK business hours
Nice to have
- Networking: CCNA (or CCNP / equivalent) certification
- Understanding of TCP/IP, VLANs, routing/switching, and structured cabling
- Familiarity with fibre and copper standards (e.g. MPO/LC, Cat6/6A)
- Operating systems: Linux administration (Ubuntu, Red Hat / RHEL, CentOS), Windows Server administration
- Command-line comfort and basic shell scripting (Bash / PowerShell)
- Cloud & virtualisation: Microsoft Azure (AZ-900 or above), AWS, or GCP exposure, VMware vSphere / ESXi, Hyper-V, or Proxmox
- Understanding of hybrid and colocation environments
- Automation & scripting: Python or PowerShell for automation and reporting, familiarity with APIs for pulling/pushing DCIM and monitoring data, exposure to infrastructure-as-code (Terraform, Ansible) a plus
- Monitoring & tooling: Experience with monitoring platforms (Zabbix, PRTG, Nagios, SolarWinds, Grafana), SNMP and out-of-band management (IPMI, iDRAC, iLO)
- Data centre & facilities: Understanding of power (PDU, UPS, redundancy/N+1), cooling, and rack layout, hands-on hardware experience: server/switch install, cabling, labelling, awareness of environmental monitoring and capacity planning
- Process & standards: ITIL foundation or equivalent service-management knowledge, awareness of data centre standards (Uptime Institute Tiers, TIA-942), exposure to security/compliance frameworks (ISO 27001, SOC 2)
Compensation
Up to £45,000 per year — same band worldwide, based on experience. Discretionary bonus scheme. Paid overtime. Fully remote, work from anywhere.
Data Centre Operations Technician - Remote, Worldwide in Leigh employer: Optronix
As a Data Centre Project Manager at our company, you will be part of a dynamic and innovative team that values collaboration and professional growth. We offer competitive salaries, stock options, and a hybrid working model that promotes work-life balance, alongside clear pathways for career advancement into senior project management roles. Our commitment to employee development and a supportive work culture makes us an excellent employer in the EMEA/APAC region.
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