- The Partnerships Manager (EMEA) will lead partner enablement and delivery across EMEA/MENA & APAC acting as Optro’s on-the-ground authority for the region
- Based in London, this person will set the pace for how partners across these regions are enabled, certified, and supported — building the policies, processes, and solving real delivery challenges that will keep the region running smoothly and independently
- You’ll work directly with partners and internal teams to turn strategy into execution—testing, refining, and improving how Optro enables partner success
- Reporting into the Director of Partner Services, this role is designed for an experienced leader who can own the EMEA/MENA/APAC region — setting direction, building policy and process, and making sound decisions independently
- As a Partner Services Manager (EMEA), you will support the execution and delivery of Optro’s partner services strategy by owning key partner relationships, enablement initiatives, and delivery outcomes
- Partner Enablement & Delivery Readiness:
- Execute structured partner enablement training plans aligned to partner maturity and Optro modules
- Continuous enablement of partners - monthly calls covering new features, methodology and tooling updates
- Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability
- Track partner capability development and readiness milestones, escalating risks and gaps proactively
- Partner Account Ownership:
- Act as the day-to-day Partner Services owner for assigned partners
- Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence
- Support partner maturity progression toward greater delivery self-sufficiency
- Cross-Functional Execution:
- Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery
- Recommend appropriate engagement models based on partner capability, maturity, and deal complexity
- Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success
- Escalations & Continuous Improvement:
- Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions
- Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models
- Acting as an advisor as needed on partner implementations
- Leadership Readiness & Growth:
- Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes
- Develop expertise in partner services best practices with a growth path toward people leadership
Benefits
- Health and wellness benefits: High quality health plans and access to hormonal and family-building support.
- Time away from work: Generous paid time off including vacation, holidays, sick time, bereavement, and more.
- Financial benefits: Beyond a competitive salary, plans are provided to assist in your financial future including retirement and pension plans as well as life and disability insurance.
- Parental leave: Parents are eligible for time off to care for their newborn, adopted child, or foster child. Parental leave benefits and pay vary by location.
- Professional development: Continuously grow through development workshops, mentoring programs, and more.
- Community impact: We partner with communities to provide services in addition to sponsoring our own events.
- Live your best life: Invest in yourself, on us. Our monthly wellness stipend is designed to support your life beyond the screen, giving you the flexibility to fuel your passions and your well-being.
- Mental health: Access to Headspace’s well known meditation support plus coaching and therapy, for you and additional loved ones.
Strong, leadership judgment — comfortable making decisions independentlyAbility to manage ambiguity and operate with autonomy while aligning to a broader strategyStrong communication and stakeholder management skills, including comfort presenting to senior audiencesAnalytical mindset with the ability to identify root causes and drive cross functional process improvementTrained across multiple product lines and willingness to learn modules outside current scopeExperience advising complex enterprise software implementationsExperience working across multifaceted teams to deliver on software implementation engagements8+ years related experience, with a minimum of 2 years of Optro Experience working with the Optro Platform or other GRC platformsExperience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)
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Partnerships Manager (EMEA) employer: Optro
Optro is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a People Business Partner in London, you'll play a pivotal role in shaping the employee experience across EMEA and APAC while enjoying comprehensive health coverage, a competitive compensation package, and generous annual leave. With a strong focus on personal growth and community engagement, Optro empowers its employees to thrive both professionally and personally in one of the fastest-growing SaaS companies globally.
