Implementation Lead (EMEA)

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

Who We Are Looking For

We are looking for a positive, self-motivated professional with experience in project management to implement Optro’s software. The Implementation Lead will be responsible for effectively managing all aspects of Optro’s implementations from sales handoff to system go-live.

Key Responsibilities

• Develop a deep knowledge of our product, and help customers through the implementation lifecycle from kickoff, through design and user acceptance testing.
• Able to gather and interpret customer requirements and configure the AuditBoard solution to meet their needs.
• Serve as a project manager for small, medium, and large AuditBoard implementation projects.
• Maintain project status and manage client and internal resources to complete project deliverables.

Attributes for a Successful Candidate

• Outgoing personality and the ability to build strong and fast relationships with clients.
• 3+ years of experience in internal audit, external audit, IT audit, IT compliance, or risk management, with direct involvement in implementing, configuring, or rolling out audit, risk, or compliance systems, OR 3+ years delivering software implementations in a B2B SaaS or enterprise software environment, from kickoff through go-live.
• Comfortable and thrives in a fast-paced environment and able to prioritize work, which requires constant learning and adaptability.
• Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications.
• Ability to connect at all levels of the organization using diplomatic communication, influence, and negotiation skills.
• Excellent time management skills and ability to manage multiple projects simultaneously.
• Strong problem-solving, analytical, and organizational skills.
• Ability to manage own workload with limited oversight.
• Intermediate to expert Excel skills.
• Bachelor’s Degree in Accounting, Business, Computer Science, or a related field is a plus.

Perks (United Kingdom)

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
• Live your best life (LYBL)! $200/mo (USD) for anything that enhances your life.
• Comprehensive employee health coverage.
• Pension scheme with company contributions.
• Competitive compensation & bonus program.
• Generous annual leave of 25 days plus bank holidays.
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.