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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support while troubleshooting user issues.
- Company: Join Optoma, a leader in technology transformation with a vibrant culture.
- Benefits: Enjoy competitive salary, medical insurance, dental cover, and up to 30 days holiday.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Gain hands-on experience in IT infrastructure and make a real impact.
- Qualifications: Passion for IT support and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Vacancy: Junior Infrastructure Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote
Remuneration
Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements.
Job Description
About the role
This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands‑on, support‑led role with a strong focus on 1st and 2nd line IT support, where you will be the frontline for resolving user issues across the business. You will work closely with senior engineers while taking ownership of day‑to‑day operational support, ensuring users remain productive and systems run smoothly.
Alongside support responsibilities, you will gain exposure to core infrastructure platforms including servers, cloud environments, virtualisation, identity services, and Microsoft 365, while contributing to ongoing improvement projects. This role is ideal for someone who enjoys troubleshooting, working directly with users, and building strong foundations in IT infrastructure.
Key Responsibilities
- 1st & 2nd Line Support
- Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets.
- Troubleshoot and resolve issues relating to user access.
Junior Infrastructure Engineer employer: Optomaeurope
Contact Detail:
Optomaeurope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Infrastructure Engineer
✨Tip Number 1
Get your networking game on! Reach out to current employees at Optoma or join relevant online communities. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s a tech challenge! Brush up on your troubleshooting skills and be ready to share examples of how you’ve solved user issues in the past. We want to see that hands-on experience!
✨Tip Number 3
Show off your passion for IT! During interviews, let us know what excites you about infrastructure and support roles. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Infrastructure Engineer role. Highlight any relevant experience you have with IT support, troubleshooting, and infrastructure platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role at Optoma and how your background makes you a great fit. We love seeing genuine enthusiasm and a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved IT issues. We’re all about hands-on experience, so let us know how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Optomaeurope
✨Know Your Tech Basics
Brush up on your knowledge of 1st and 2nd line support. Be ready to discuss common issues you might encounter, like user access problems or basic troubleshooting steps. Showing that you understand the fundamentals will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with Their Tech Stack
Research Optoma's core infrastructure platforms, such as Microsoft 365 and cloud environments. Being able to speak about these technologies during your interview shows genuine interest and that you're proactive about understanding their operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about ongoing improvement projects or how they measure success in the support team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.