At a Glance
- Tasks: Provide hands-on IT support and develop skills in infrastructure and cloud technologies.
- Company: Join Optoma, a global leader in innovative visual solutions.
- Benefits: Enjoy competitive salary, medical insurance, dental cover, and up to 30 days holiday.
- Other info: Work in a dynamic environment with opportunities for growth across EMEA.
- Why this job: Be part of a major tech transformation and make a real impact.
- Qualifications: Experience in IT support and a passion for technology is essential.
The predicted salary is between 30000 - 40000 £ per year.
A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide.
As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces.
Remuneration
Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements.
About the role
This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands-on IT infrastructure support role focused on delivering high-quality technical support across Optoma’s EMEA operations while developing broader infrastructure and cloud engineering skills.
Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives.
Key Responsibilities
- User & Infrastructure Support
- Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology.
- Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.
- Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer-focused approach.
- Infrastructure Support & Administration
- Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments.
- Support Active Directory tasks including user provisioning, group membership changes, and password resets.
- Support routine system maintenance tasks, backup checks, and server health reviews.
- Assist in maintaining accurate infrastructure documentation and configuration records.
- Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests).
- Help maintain SharePoint Online and OneDrive environments, including supporting data migrations.
- Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365.
- Assist with monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel).
- Assist with the implementation of MFA, Conditional Access, and secure configuration standards.
- Device & Asset Management
- Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business.
- Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory.
Key Skills and Competencies
- Strong interest in IT support, infrastructure, and cloud technologies.
- Excellent troubleshooting skills with a methodical approach.
- Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non-technical users across the EMEA region.
- Organised, proactive, and eager to learn.
- Experience in an IT support role (1st/2nd line or equivalent).
- Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes.
- Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
- Awareness of Azure AD/Entra ID concepts.
- Comfortable working in environments aligned with ISO 27001.
- Experience providing IT support within international or multi-site organisations.
- Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms.
- Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation.
- Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous.
About You
You are someone who enjoys combining hands-on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
How to apply
We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs.
To apply for this vacancy please email your CV and a covering letter to recruitment@optoma.co.uk
Hybrid Infrastructure & Cloud Support Engineer in Hemel Hempstead employer: Optomaeurope
Optoma is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a rapidly evolving technology landscape. With a competitive salary and comprehensive benefits package, including medical insurance, dental cover, and generous holiday allowances, Optoma prioritises employee well-being and professional growth. The hybrid working model allows for flexibility while being part of a global leader in visual display technologies, making it an ideal environment for those passionate about IT support and cloud engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Infrastructure & Cloud Support Engineer in Hemel Hempstead
✨Tip Number 1
Get your networking game on! Reach out to current employees at Optoma through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research Optoma’s products and recent tech transformations. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your troubleshooting skills! You might get asked to solve a problem on the spot. Brush up on common IT issues related to Microsoft 365 and Azure to impress them with your hands-on knowledge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a nice touch that goes a long way!
We think you need these skills to ace Hybrid Infrastructure & Cloud Support Engineer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Microsoft 365 and Azure, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT support and how your customer-focused approach aligns with our values at Optoma. Keep it concise but impactful!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing a methodical approach to problem-solving, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optomaeurope
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be ready to discuss your experience with these technologies and how you've used them in previous roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled IT support issues in the past. Think about a challenging ticket you resolved and be ready to explain your thought process. This will demonstrate your methodical approach and problem-solving abilities.
✨Communicate Clearly and Confidently
Since you'll be supporting users across different EMEA locations, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively with non-technical users, showcasing your customer-focused approach.
✨Be Proactive and Eager to Learn
Express your enthusiasm for continuous learning and improvement. Research the latest trends in cloud technologies and infrastructure support, and be prepared to discuss how you plan to develop your skills further. This will show that you're not just looking for a job, but are genuinely interested in growing within the company.
