At a Glance
- Tasks: Provide hands-on IT support and develop cloud engineering skills in a dynamic environment.
- Company: Join Optoma, a global leader in innovative visual solutions.
- Benefits: Enjoy competitive salary, medical insurance, dental cover, and up to 30 days holiday.
- Other info: Work in a diverse team with opportunities for growth and learning.
- Why this job: Be part of a technology transformation and make a real impact across EMEA operations.
- Qualifications: Experience in IT support and a passion for infrastructure and cloud technologies.
The predicted salary is between 31500 - 38500 £ per year.
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote
- Hemel Hempstead, United Kingdom
- About Optoma
A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience.
The Optoma Group has regional headquarters in Europe, the USA, and Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide.
We unite people through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories.
We make our customers' dreams possible.
As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces.
- Remuneration
- Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements.
Job Description
About the role
This is an exciting opportunity to join Optoma during a major period of technology transformation.
This is a hands-on IT infrastructure support role focused on delivering high-quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills.
Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives.
Key Responsibilities
- User & Infrastructure Support
- Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology.
- Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.
- Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer-focused approach.
- Infrastructure Support & Administration
- Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments.
- Support Active Directory tasks including user provisioning, group membership changes, and password resets.
- Support routine system maintenance tasks, backup checks, and server health reviews.
- Assist in maintaining accurate infrastructure documentation and configuration records.
- Cloud & Microsoft 365 Support
- Perform Microsoft 365 administration (licensing, mailbox setup, Teams/Share Point access requests).
- Help maintain Share Point Online and One Drive environments, including supporting data migrations.
- Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365.
- Assist with monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel).
- Assist with the implementation of MFA, Conditional Access, and secure configuration standards.
- Device & Asset Management
- Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business.
- Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc.
- Key Skills And Competencies
- Strong interest in IT support, infrastructure, and cloud technologies.
- Excellent troubleshooting skills with a methodical approach.
- Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non-technical users across the EMEA region.
- Organised, proactive, and eager to learn.
Essential
- Experience in an IT support role (1st/2nd line or equivalent).
- Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes.
- Familiarity with Microsoft 365 services (Exchange Online, Teams, Share Point, One Drive).
- Awareness of Azure AD/Entra ID concepts.
- Experience using service desk/ticketing systems.
- Comfortable working in environments aligned with ISO 27001.
Desirable
- Experience providing IT support within international or multi-site organisations
- Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms
- Familiarity with basic scripting or automation, such as Power Shell, to support operational efficiency and task automation
- Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous
- Candidate Specification
About You
You are someone who enjoys combining hands-on technical troubleshooting with excellent customer support and communication.
You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness.
We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs.
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Infrastructure Support Engineer in Hemel Hempstead employer: Optoma Middle East, Africa & Türkiye
Optoma is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid working environment. With a strong focus on professional development, team collaboration, and innovative technology, employees can expect comprehensive benefits including medical insurance, dental cover, and generous holiday allowances, all while contributing to exciting projects in a global leader in visual display solutions.
Contact Details:
Optoma Middle East, Africa & Türkiye Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer in Hemel Hempstead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Optoma Middle East, Africa & Türkiye values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Optoma Middle East, Africa & Türkiye
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We think you need these skills to ace Infrastructure Support Engineer in Hemel Hempstead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Optoma Middle East, Africa & Türkiye.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Optoma Middle East, Africa & Türkiye. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Optoma Middle East, Africa & Türkiye
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
