At a Glance
- Tasks: Provide hands-on IT support and develop cloud engineering skills.
- Company: Join Optoma, a leader in tech transformation with a diverse culture.
- Benefits: Enjoy competitive salary, medical insurance, dental cover, and up to 30 days holiday.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Make a real impact while learning about cutting-edge infrastructure and cloud technologies.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness.
Remuneration
Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements.
About the role
This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands‑on IT infrastructure support role focused on delivering high‑quality technical support across Optoma’s EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives.
Key Responsibilities
- User & Infrastructure Support
- Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end‑user devices, Microsoft 365, networking, collaboration tools, and workplace technology.
- Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.
- Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer‑focused approach.
- Infrastructure Support & Administration
- Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments.
- Support Active Directory tasks including user provisioning, group membership changes, and password resets.
- Support routine system maintenance tasks, backup checks, and server health reviews.
- Assist in maintaining accurate infrastructure documentation and configuration records.
- Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests).
- Help maintain SharePoint Online and OneDrive environments, including supporting data migrations.
- Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365.
- Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel).
- Assist with the implementation of MFA, Conditional Access, and secure configuration standards.
- Device & Asset Management
- Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business.
- Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory.
Key Skills and Competencies
- Strong interest in IT support, infrastructure, and cloud technologies.
- Excellent troubleshooting skills with a methodical approach.
- Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non‑technical users across the EMEA region.
- Organised, proactive, and eager to learn.
- Experience in an IT support role (1st/2nd line or equivalent).
- Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes.
- Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
- Awareness of Azure AD/Entra ID concepts.
- Comfortable working in environments aligned with ISO 27001.
- Experience providing IT support within international or multi‑site organisations.
- Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms.
- Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation.
- Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous.
About You
You are someone who enjoys combining hands‑on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
Infrastructure Support Engineer in Hemel Hempstead employer: Optoma Europe Ltd
Optoma is an exceptional employer that values diversity and promotes a supportive work culture, offering a hybrid working model that balances time in the Hemel Hempstead office with remote flexibility. Employees benefit from competitive salaries, comprehensive health coverage, generous holiday allowances, and opportunities for professional growth in a dynamic environment focused on technology transformation. Join us to enhance your skills in IT infrastructure and cloud technologies while contributing to meaningful projects across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet people who might know about job openings or can give you insider tips on the application process.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your skills in IT support and infrastructure. Connect with professionals in the field and engage with their content to get noticed.
✨Tip Number 3
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions for IT support roles. This will help you articulate your experience and show off your troubleshooting skills.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us at Optoma. Plus, it shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Infrastructure Support Engineer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Infrastructure Support Engineer role. Highlight your IT support experience, especially with Microsoft 365 and Azure, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how your background aligns with our needs. Be sure to mention any relevant projects or experiences that showcase your troubleshooting skills.
Showcase Your Communication Skills:Since this role involves supporting users across EMEA, it’s crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect your ability to assist non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Optoma Europe Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and Azure. Be ready to discuss your experience with troubleshooting 1st and 2nd line support issues, as well as any hands-on work you've done with endpoint management tools like Intune.
✨Show Off Your Communication Skills
Since this role involves supporting users across multiple EMEA locations, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users and how you handled their queries.
✨Demonstrate Your Problem-Solving Approach
Prepare to share specific examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Be Ready to Discuss Continuous Learning
This role is all about growth in infrastructure and cloud technologies. Talk about any recent courses, certifications, or projects you've undertaken to improve your skills, especially in areas like PowerShell scripting or Azure AD.
