At a Glance
- Tasks: Provide IT support for Microsoft 365, Azure, and user devices across EMEA operations.
- Company: Join Optoma during a major technology transformation focused on infrastructure and cloud engineering.
- Benefits: Enjoy up to 30 days holiday, medical insurance, dental cover, and a pension plan.
- Other info: Position is hybrid, requiring 60% presence in Hemel Hempstead and 40% remote work.
- Why this job: This role offers hands-on experience with cutting-edge cloud technologies and infrastructure.
- Qualifications: Experience in IT support (1st/2nd line) and familiarity with Microsoft 365 and Azure AD required.
The predicted salary is between 30000 - 40000 £ per year.
We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness.
Remuneration
Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements.
About the role
This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands‑on IT infrastructure support role focused on delivering high‑quality technical support across Optoma’s EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives.
Key Responsibilities
- User & Infrastructure Support
- Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end‑user devices, Microsoft 365, networking, collaboration tools, and workplace technology.
- Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.
- Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer‑focused approach.
- Infrastructure Support & Administration
- Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments.
- Support Active Directory tasks including user provisioning, group membership changes, and password resets.
- Support routine system maintenance tasks, backup checks, and server health reviews.
- Assist in maintaining accurate infrastructure documentation and configuration records.
- Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests).
- Help maintain SharePoint Online and OneDrive environments, including supporting data migrations.
- Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365.
- Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel).
- Assist with the implementation of MFA, Conditional Access, and secure configuration standards.
- Device & Asset Management
- Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business.
- Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc.
Key Skills and Competencies
- Strong interest in IT support, infrastructure, and cloud technologies.
- Excellent troubleshooting skills with a methodical approach.
- Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non‑technical users across the EMEA region.
- Organised, proactive, and eager to learn.
- Experience in an IT support role (1st/2nd line or equivalent).
- Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes.
- Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
- Aware of Azure AD/Entra ID concepts.
- Comfortable working in environments aligned with ISO 27001.
- Experience providing IT support within international or multi‑site organisations.
- Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms.
- Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation.
- Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous.
About You
You are someone who enjoys combining hands‑on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
Infrastructure Support Engineer employer: Optoma Europe Limited
Optoma is located in Hemel Hempstead (HP2 7TG) and values diversity in the workplace. Employees benefit from a competitive salary and comprehensive corporate benefits, including medical and dental coverage. The team is currently undergoing significant technological advancements, providing a dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Optoma Europe Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Optoma Europe Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Optoma Europe Limited!
✨Direct Apply to Optoma Europe Limited
Let's not forget to apply directly through the Optoma Europe Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Optoma Europe Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Optoma Europe Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Optoma Europe Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
