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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support while gaining hands-on experience with core infrastructure.
- Company: Join Optoma, a forward-thinking tech company embracing transformation.
- Benefits: Enjoy competitive salary, medical insurance, dental cover, pension, and up to 30 days holiday.
- Other info: Dynamic work environment with opportunities for growth and learning from experienced engineers.
- Why this job: Kickstart your IT career with exposure to cutting-edge technologies and real-world problem-solving.
- Qualifications: Passion for IT support, troubleshooting skills, and familiarity with Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands-on, support-led role with a strong focus on 1st and 2nd line IT support, where you will be the frontline for resolving user issues across the business. You will work closely with senior engineers while taking ownership of day-to-day operational support, ensuring users remain productive and systems run smoothly. Alongside support responsibilities, you will gain exposure to core infrastructure platforms including servers, cloud environments, virtualisation, identity services, and Microsoft 365, while contributing to ongoing improvement projects. This role is ideal for someone who enjoys troubleshooting, working directly with users, and building strong foundations in IT infrastructure.
Key Responsibilities
- 1st & 2nd Line Support
- Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets.
- Troubleshoot and resolve issues relating to:
- User access and account issues
- Windows devices and hardware faults
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Networking and connectivity (VPN, Wi-Fi, DNS/DHCP basics)
- Printers, meeting room technology, and peripherals
- Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.
- Support both onsite users and remote workers across the EMEA region.
- Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments.
- Support Active Directory tasks including user provisioning, group membership changes, and password resets.
- Support routine system maintenance tasks, backup checks, and server health reviews.
- Assist in maintaining accurate infrastructure documentation and configuration records.
- Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests).
- Help maintain SharePoint Online and OneDrive environments, including supporting data migrations.
- Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365.
- Support the procurement process for IT devices by preparing quotes, placing orders through approved suppliers, and managing central procurement accounts.
- Assist with budgeting activities by maintaining up-to-date records of device costs, refresh cycles, and upcoming requirements.
- Perform laptop, desktop, and mobile device builds including imaging, Intune enrolment, configuration, and application deployment.
- Prepare equipment for new starters, ensuring timely setup and adherence to company standards.
- Contribute to maintaining, reviewing, and improving device refresh and procurement policies.
- Maintain the IT asset registry, ensuring accurate tracking of devices, peripherals, and licence allocations.
- Record new equipment, transfers, disposals, and lifecycle updates.
- Assist with regular asset audits to ensure compliance and data accuracy.
- Support monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel).
- Assist with the implementation of MFA, Conditional Access, and secure configuration standards.
- Help maintain compliance documentation and contribute to security-focused housekeeping tasks.
Key Skills and Competencies
- Strong interest in IT support, infrastructure, and cloud technologies.
- Excellent troubleshooting skills with a methodical approach.
- Strong communication skills with the ability to support non-technical users.
- Customer-focused mindset with a commitment to high-quality service delivery.
- Organised, proactive, and eager to learn.
- Experience in an IT support role (1st/2nd line or equivalent).
- Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes.
- Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
- Awareness of Azure AD/Entra ID concepts.
- Comfortable working in environments aligned with ISO 27001.
Candidate Specification
You are enthusiastic about being at the forefront of IT support and developing your career in IT infrastructure, eager to grow your technical skills across servers, cloud, identity, and cybersecurity. You enjoy finding solutions, supporting colleagues, and working with modern technologies in a dynamic environment. You are organised, proactive, and motivated to learn from experienced engineers.
How to apply
We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs. To apply for this vacancy please email your CV and a covering letter to recruitment@optoma.co.uk
Junior Infrastructure Engineer in Hemel Hempstead employer: Optoma Europe Limited
Contact Detail:
Optoma Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Infrastructure Engineer in Hemel Hempstead
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at Optoma. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common IT support scenarios and brush up on your troubleshooting skills. Show them you’re ready to tackle those 1st and 2nd line issues head-on!
✨Tip Number 3
Don’t just focus on your technical skills; highlight your customer service abilities too. Being able to communicate effectively with non-technical users is key in this role, so share examples of how you've helped others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Junior Infrastructure Engineer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Infrastructure Engineer role. Highlight any relevant IT support experience, especially in 1st and 2nd line support, and don’t forget to mention your familiarity with Microsoft 365 and networking basics!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with our needs. Share specific examples of your troubleshooting skills and customer-focused mindset to show us why you’re the perfect fit.
Show Off Your Soft Skills: While technical skills are crucial, don’t underestimate the power of soft skills! We love candidates who can communicate effectively with non-technical users and have a proactive approach to problem-solving. Make sure to weave these qualities into your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Optoma Europe Limited
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows devices, Active Directory, and networking basics like DNS and DHCP. Being able to confidently discuss these topics will show that you're ready for the hands-on support role.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you successfully handled 1st or 2nd line support tickets and be ready to explain your thought process during those situations.
✨Communicate Clearly
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively and ensure that everyone understands the solutions you propose.
✨Express Your Enthusiasm for Learning
Optoma is looking for someone eager to grow their skills in IT infrastructure. Be sure to convey your passion for technology and your desire to learn from experienced engineers. Share any relevant courses or projects you've undertaken to enhance your knowledge.