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- Tasks: Lead customer success initiatives and collaborate with sales to drive growth.
- Company: Dynamic hospitality tech platform with strong UK expansion plans.
- Benefits: £50K salary, 10% bonus, remote work, and equity options.
- Why this job: Join a fast-growing team and make a real impact in the hospitality sector.
- Qualifications: 4+ years in Hospitality SaaS with a focus on customer service.
- Other info: Remote-first role with excellent career progression opportunities.
The predicted salary is between 42000 - 58000 £ per year.
Leading Hospitality Tech Software Platform
Salary - £50K + 10% Bonus + Future Equity Options
Strong UK growth and looking to scale function ASAP
Remote first role!
Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
Collaborating with the sales team lead to identify potential cross/ upsell opportunities
Results driven, with experience of delivering Hospitality SaaS targets (circa 4+ years)
First class customer service. Base salary of £50k + Bonus
Remote working in central London
Employee shared-ownership scheme after probation completion
Sr Customer Success Manager employer: Opto Talent
Contact Detail:
Opto Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality tech space and let them know you're on the lookout for a Senior Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the hospitality SaaS landscape. Be ready to discuss how you've driven results in previous roles and how you can help scale the function at a growing company like ours.
✨Tip Number 3
Showcase your customer service skills! Think of specific examples where you've gone above and beyond for clients. This is crucial for a role focused on delivering first-class service in a competitive market.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our growth.
We think you need these skills to ace Sr Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Success Manager role. Highlight your experience in hospitality SaaS and any relevant achievements that showcase your results-driven approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success in the hospitality tech space and how your skills align with our goals at StudySmarter.
Showcase Your Customer Service Skills: Since first-class customer service is key for us, be sure to include specific examples of how you've delivered exceptional service in previous roles. This will help us see your fit for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Opto Talent
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the hospitality SaaS landscape. Familiarise yourself with the latest trends, challenges, and opportunities in the industry. This will not only show your passion but also help you discuss how you can drive results for the company.
✨Showcase Your Customer Success Stories
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlight instances where you identified upsell opportunities or turned around a challenging situation. This will demonstrate your ability to deliver first-class customer service.
✨Collaborate Like a Pro
Since this role involves working closely with the sales team, be ready to discuss how you’ve collaborated with other departments in previous roles. Share examples of how teamwork led to successful outcomes, especially in identifying cross-sell opportunities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans and how the Customer Success team fits into that vision. This shows your interest in the role and helps you gauge if the company aligns with your career goals.