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For Companies At a Glance
- Tasks: Drive customer satisfaction and retention while collaborating with sales for growth opportunities.
- Company: Fast-growing hospitality tech platform disrupting the market.
- Benefits: Competitive salary, bonus, remote work, and employee equity options.
- Other info: Exciting growth plans and a supportive hybrid working environment.
- Why this job: Join a dynamic team making a real impact in the hospitality industry.
- Qualifications: Experience in Hospitality SaaS and a passion for customer service.
The predicted salary is between 50000 - 50000 £ per year.
Key Points
- Customer Success Manager position
- Leading Hospitality Tech Software Platform
- Salary circa £50K + 10% Bonus + Future Equity Options
- Strong UK growth and looking to scale function ASAP
- Hybrid Role based in London
About The Company
- Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
- Disrupting the market – Offer a genuine solution to a real-time issue!
- Hybrid working
- Huge growth planned for this year and beyond!
About the Role
- Developing strategies to increase customer retention and satisfaction as well as supporting with onboarding
- Collaborating with the sales team lead to identify potential cross/ upsell opportunities
- Serving as a point of escalation for client concerns
About the Candidate
- Results driven, with experience of delivering Hospitality SaaS targets (circa 2 - 4 years)
- First class customer service. Calm and measured approach is vital.
- Accountable and a team player
- Hands on approach to managing customer satisfaction
Package and Benefits
- Base salary of circa £50k + Bonus
- Remote working in central London
- Employee shared-ownership scheme
Customer Success Manager in Slough employer: Opto Talent
Contact Detail:
Opto Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality tech space on LinkedIn or at industry events. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to show genuine interest in their solutions and how you can contribute to customer success!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in customer retention and satisfaction. We believe confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table!
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in hospitality SaaS and any relevant achievements that showcase your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the hospitality tech space. Share specific examples of how you've successfully managed customer relationships and contributed to team goals in previous roles.
Showcase Your Results-Driven Mindset: In both your CV and cover letter, emphasise your results-driven approach. We want to see how you've met or exceeded targets in past positions, especially in customer success or related fields.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Opto Talent
✨Know Your Stuff
Before the interview, make sure you understand the hospitality tech landscape and the specific challenges that hospitality groups face. Research the company’s software solutions and be ready to discuss how they can help improve customer retention and satisfaction.
✨Showcase Your Experience
Prepare examples from your previous roles where you've successfully managed customer relationships or improved customer satisfaction. Highlight any experience with SaaS products and how you’ve contributed to upselling or cross-selling opportunities.
✨Be a Team Player
Since collaboration with the sales team is key, be ready to discuss how you’ve worked with other departments in the past. Share specific instances where teamwork led to successful outcomes for customers, showing that you’re not just results-driven but also a great collaborator.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company’s future. Inquire about their growth plans, how they measure customer success, and what challenges they foresee in scaling their operations. This shows you’re thinking ahead and are genuinely interested in contributing to their success.