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For Companies At a Glance
- Tasks: Drive customer satisfaction and retention strategies in a dynamic hospitality tech environment.
- Company: Fast-growing hospitality software platform with a remote-first culture.
- Benefits: Competitive salary, bonus, equity options, and remote work flexibility.
- Why this job: Join a disruptive company making waves in the hospitality industry!
- Qualifications: 4+ years in Hospitality SaaS with a focus on customer service.
- Other info: Exciting growth opportunities and a collaborative team atmosphere.
The predicted salary is between 50000 - 70000 £ per year.
Key Points
- Leading Hospitality Tech Software Platform
- Salary - £50K + 10% Bonus + Future Equity Options
- Strong UK growth and looking to scale function ASAP
- Remote first role!
About The Company
- Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
- Disrupting the market – Offer a genuine solution to a real-time issue!
- Huge growth planned for this year and beyond!
About the Role
- Senior Customer Success Manager Role
- Developing strategies to increase customer retention and satisfaction
- Collaborating with the sales team lead to identify potential cross/ upsell opportunities
- Serving as a point of escalation for client concerns
About the Candidate
- Results driven, with experience of delivering Hospitality SaaS targets (circa 4+ years)
- First class customer service. Calm and measured approach is vital.
- Accountable and a team player
- Hands on approach to managing customer satisfaction
Package and Benefits
- Base salary of £50k + Bonus
- Remote working in central London
- Employee shared-ownership scheme after probation completion
Senior Customer Success Manager - Hospitality employer: Opto Talent
Contact Detail:
Opto Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality tech space and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals that might just land you that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, their market position, and their growth plans. This will help you tailor your answers and show them you're genuinely interested in being part of their journey.
✨Tip Number 3
Showcase your results-driven mindset! Be ready to share specific examples of how you've increased customer retention or satisfaction in your previous roles. Numbers speak volumes, so don’t shy away from flaunting your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Customer Success Manager - Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in hospitality SaaS and any relevant achievements that showcase your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the hospitality tech space. Share specific examples of how you've successfully managed customer relationships and contributed to team goals in previous roles.
Showcase Your Results-Driven Mindset: We love candidates who can demonstrate their results! Include metrics or outcomes from your past experiences that illustrate your success in increasing customer retention or upselling opportunities.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Opto Talent
✨Know Your Stuff
Make sure you understand the hospitality tech landscape and the specific challenges faced by multi-site operators. Brush up on the company's solutions and how they disrupt the market. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Results
Prepare to discuss specific examples of how you've driven customer retention and satisfaction in previous roles. Use metrics and success stories to illustrate your impact, especially in a SaaS environment. This will demonstrate your results-driven mindset.
✨Collaborate Like a Pro
Since the role involves working closely with the sales team, think of ways you can highlight your collaborative skills. Share experiences where you’ve successfully identified upsell opportunities or resolved client concerns through teamwork. This will show you're a team player who can contribute to their growth.
✨Stay Calm Under Pressure
Given the importance of a calm and measured approach, be ready to discuss how you've handled challenging situations with clients. Prepare a few anecdotes that showcase your problem-solving skills and ability to maintain composure, which is crucial for a Senior Customer Success Manager.