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- Tasks: Lead customer success initiatives and collaborate with sales to drive growth.
- Company: Dynamic hospitality tech platform with a focus on innovation.
- Benefits: £50K salary, 10% bonus, remote work, and equity options.
- Why this job: Join a fast-growing team and make a real impact in the hospitality sector.
- Qualifications: 4+ years in Hospitality SaaS with strong customer service skills.
- Other info: Remote-first role with excellent career progression opportunities.
The predicted salary is between 42000 - 58000 £ per year.
Leading Hospitality Tech Software Platform
Salary - £50K + 10% Bonus + Future Equity Options
Strong UK growth and looking to scale function ASAP
Remote first role!
Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
Senior Customer Success Manager Role
- Collaborating with the sales team lead to identify potential cross/ upsell opportunities
- Results driven, with experience of delivering Hospitality SaaS targets (circa 4+ years)
- First class customer service
Base salary of £50k + Bonus
Remote working in central London
Employee shared-ownership scheme after probation completion
Senior Customer Success Executive employer: Opto Talent
Contact Detail:
Opto Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality tech space and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals that might just land you that Senior Customer Success Executive role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help us show how your experience aligns perfectly with their goals, especially in delivering top-notch customer service.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in driving results and achieving targets in the SaaS world. We want to hear about specific examples that demonstrate your ability to collaborate with sales teams and identify upsell opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Success Executive role. Highlight your experience in hospitality SaaS and any relevant achievements that showcase your results-driven approach.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've collaborated with sales teams and delivered exceptional customer service in the past.
Showcase Your Remote Work Skills: Since this is a remote-first role, emphasise your ability to work independently and manage your time effectively. Mention any tools or strategies you use to stay organised and connected with your team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Opto Talent
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the hospitality software landscape. Familiarise yourself with the latest trends and challenges in the industry, especially those affecting multi-site operators. This will help you demonstrate your expertise and show how you can add value to their team.
✨Showcase Your Customer Success Stories
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlight instances where you identified upsell opportunities or turned around a challenging situation. This will illustrate your results-driven approach and first-class customer service skills.
✨Collaborate Like a Pro
Since this role involves working closely with the sales team, be ready to discuss how you’ve collaborated with other departments in previous roles. Share examples of how teamwork led to successful outcomes, particularly in identifying cross-sell opportunities.
✨Embrace the Remote Culture
As this is a remote-first role, be prepared to discuss how you manage your time and stay productive while working from home. Share any tools or strategies you use to maintain communication and collaboration with your team, as this will show you’re a great fit for their remote culture.