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- Tasks: Lead customer success strategies to boost retention and satisfaction in a dynamic hospitality tech environment.
- Company: Fast-growing hospitality software platform with a focus on innovation and customer service.
- Benefits: Competitive salary, bonus, equity options, and hybrid working model.
- Other info: Exciting opportunity for career growth in a collaborative and supportive environment.
- Why this job: Join a scaling team and make a real impact in the hospitality industry.
- Qualifications: Experience in customer success and a passion for delivering exceptional service.
The predicted salary is between 50000 - 50000 £ per year.
Customer Success Manager position at a leading hospitality tech software platform.
Salary circa £50K + 10% bonus + future equity options.
Strong UK growth and looking to scale function ASAP.
Hybrid role based in London.
Responsibilities include:
- Developing strategies to increase customer retention and satisfaction.
- Supporting with onboarding.
- Collaborating with the sales team lead to identify potential cross/upsell opportunities.
- Providing first-class customer service.
Employee shared-ownership scheme available.
CSM Manager in London employer: Opto Talent
Contact Detail:
Opto Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech space on LinkedIn or at industry events. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with their needs, especially around customer retention and satisfaction strategies. We believe in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace CSM Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in customer retention and satisfaction, and don’t forget to mention any relevant strategies you've developed in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for hospitality tech and how you can contribute to our growth. Be specific about your achievements and how they align with our goals.
Showcase Your Collaboration Skills: Since this role involves working closely with the sales team, make sure to highlight any past experiences where you successfully collaborated with others. We love team players who can spot cross-sell opportunities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Opto Talent
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like NPS, churn rate, and customer lifetime value. Be ready to discuss how you've used these metrics in previous roles to drive retention and satisfaction.
✨Showcase Your Onboarding Experience
Prepare examples of successful onboarding strategies you've implemented. Highlight how these strategies improved customer engagement and set the stage for long-term relationships.
✨Collaborate Like a Pro
Since this role involves working closely with sales, think of instances where you've collaborated with other teams. Be prepared to share how you identified upsell opportunities and contributed to overall business growth.
✨Emphasise First-Class Customer Service
Demonstrate your commitment to exceptional customer service. Share specific stories where you went above and beyond to resolve issues or enhance customer experiences, showing that you truly understand the importance of customer satisfaction.