At a Glance
- Tasks: Own the customer support function and create guides for a fast-growing SaaS business.
- Company: Join a dynamic B2B SaaS company in the hospitality tech sector.
- Benefits: Competitive salary of £35K plus a 10% bonus and fully remote work.
- Other info: Collaborative environment with strong autonomy and career growth opportunities.
- Why this job: Shape support processes and enjoy clear progression to Support Manager.
- Qualifications: Experience in SaaS customer support, ideally within hospitality.
The predicted salary is between 28000 - 42000 £ per year.
Be the sole Support Specialist within a scaling SaaS business.
- Full ownership of the end-to-end customer support function.
- Clear 18–24 month progression pathway to Support Manager.
- Fully remote role with strong autonomy and cross-functional exposure.
- Opportunity to build and shape support processes from the ground up.
Fast-growing B2B SaaS business within the hospitality technology sector.
- Provides an operational platform used by multi-site venues and hospitality groups.
- Collaborative, product-led environment with close Product, CS, and Engineering alignment.
- Remote-first working culture.
Own the full support ticket lifecycle from first response to resolution.
- Act as the single owner of the customer support function.
- Create guides, troubleshooting documentation, and video walkthroughs.
- Track and report on support performance metrics and trends.
Experience in SaaS customer or technical support (Hospitality ideal).
- Competitive base salary - £35K + 10% bonus.
- Fully remote working.
- Structured progression plan with clear development milestones.
- Opportunity to build and lead a future support team.
Hospitality Customer Service Representative - Remote employer: Opto Talent
Join a fast-growing B2B SaaS business in the hospitality technology sector, where you will enjoy a fully remote role that offers strong autonomy and the chance to shape customer support processes from the ground up. With a clear 18–24 month progression pathway to Support Manager and a collaborative work culture, this is an excellent opportunity for those looking to grow their careers while making a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Customer Service Representative - Remote
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech space on LinkedIn or other platforms. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! If you've got experience in customer support, especially in SaaS or hospitality, make sure to highlight specific examples during interviews. We want to see how you’ve tackled challenges and made customers happy!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle different customer scenarios. Practising your responses can help you feel more confident and ready to impress us with your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Hospitality Customer Service Representative - Remote
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let us know why you're excited about the hospitality sector. Share any relevant experiences or stories that highlight your enthusiasm for customer service in this field.
Highlight Your SaaS Experience:If you've worked in a SaaS environment before, make sure to mention it! We want to see how your previous roles have prepared you for owning the customer support function in our fast-growing business.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Opto Talent
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of SaaS and the hospitality sector. Understand how customer support functions in a tech environment, and be ready to discuss any relevant experience you have. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled customer issues in the past. Think about specific situations where you turned a negative experience into a positive one. This is crucial for a role where you'll own the full support ticket lifecycle.
✨Demonstrate Autonomy and Initiative
Since this role offers strong autonomy, be ready to talk about times when you've taken the lead on projects or processes. Highlight your ability to work independently and how you've contributed to team success in a remote setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support processes and future plans. This shows your genuine interest in shaping the support function and helps you gauge if the company culture aligns with your values.
