Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Develop strategies to boost customer satisfaction and retention in a dynamic hospitality tech environment.
- Company: Fast-growing hospitality software platform disrupting the market with innovative solutions.
- Benefits: Competitive salary, bonus, remote work, and employee shared-ownership scheme.
- Other info: Exciting growth opportunities in a hybrid role based in London.
- Why this job: Join a vibrant team making a real impact in the hospitality industry.
- Qualifications: 2-4 years in Hospitality SaaS with a focus on customer service and teamwork.
The predicted salary is between 50000 - 50000 £ per year.
Key Points
- Customer Success Manager position
- Leading Hospitality Tech Software Platform
- Salary circa £50K + 10% Bonus + Future Equity Options
- Strong UK growth and looking to scale function ASAP
- Hybrid Role based in London
About The Company
- Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
- Disrupting the market – Offer a genuine solution to a real-time issue!
- Hybrid working
- Huge growth planned for this year and beyond!
About the Role
- Developing strategies to increase customer retention and satisfaction as well as supporting with onboarding
- Collaborating with the sales team lead to identify potential cross/ upsell opportunities
- Serving as a point of escalation for client concerns
About the Candidate
- Results driven, with experience of delivering Hospitality SaaS targets (circa 2 - 4 years)
- First class customer service. Calm and measured approach is vital.
- Accountable and a team player
- Hands on approach to managing customer satisfaction
Package and Benefits
- Base salary of circa £50k + Bonus
- Remote working in central London
- Employee shared-ownership scheme
Customer Success Manager employer: Opto Talent
Contact Detail:
Opto Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality tech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. Show them you’re not just another candidate, but someone who genuinely understands their mission and can contribute to their growth.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can keep you top of mind. It shows you're keen and professional, which is exactly what they want in a Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in hospitality SaaS and any relevant achievements that showcase your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the hospitality tech space. Share specific examples of how you've successfully managed customer relationships and contributed to team goals in previous roles.
Showcase Your Results-Driven Mindset: In both your CV and cover letter, emphasise your results-driven approach. We want to see how you've met or exceeded targets in past positions, especially in customer success or related fields.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Opto Talent
✨Know Your Stuff
Before the interview, make sure you understand the hospitality tech landscape and the specific challenges faced by multi-site operators. Research the company’s solutions and think about how they genuinely address real-time issues in the industry.
✨Showcase Your Customer Success Skills
Prepare examples from your past experience that highlight your ability to increase customer retention and satisfaction. Be ready to discuss specific strategies you've implemented and the results achieved, especially in a SaaS environment.
✨Collaboration is Key
Since this role involves working closely with the sales team, think of instances where you've successfully collaborated with other departments. Highlight your teamwork skills and how you’ve identified cross-sell or upsell opportunities in previous roles.
✨Stay Calm Under Pressure
As a Customer Success Manager, you'll need to handle client concerns effectively. Prepare to discuss how you’ve managed difficult situations in the past, demonstrating your calm and measured approach to problem-solving.