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For Companies At a Glance
- Tasks: Drive customer satisfaction and retention while collaborating with sales for growth opportunities.
- Company: Fast-growing hospitality tech platform disrupting the market.
- Benefits: Competitive salary, bonus, remote work, and employee equity options.
- Other info: Exciting growth plans and a supportive hybrid working environment.
- Why this job: Join a dynamic team making a real impact in the hospitality industry.
- Qualifications: 2-4 years in Hospitality SaaS with strong customer service skills.
The predicted salary is between 50000 - 50000 £ per year.
Key Points
- Customer Success Manager position
- Leading Hospitality Tech Software Platform
- Salary circa £50K + 10% Bonus + Future Equity Options
- Strong UK growth and looking to scale function ASAP
- Hybrid Role based in London
About The Company
- Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
- Disrupting the market – Offer a genuine solution to a real-time issue!
- Huge growth planned for this year and beyond!
About the Role
- Developing strategies to increase customer retention and satisfaction as well as supporting with onboarding
- Collaborating with the sales team lead to identify potential cross/ upsell opportunities
- Serving as a point of escalation for client concerns
About the Candidate
- Results driven, with experience of delivering Hospitality SaaS targets (circa 2 - 4 years)
- First class customer service. Calm and measured approach is vital.
- Accountable and a team player
- Hands on approach to managing customer satisfaction
Package and Benefits
- Base salary of circa £50k + Bonus
- Remote working in central London
- Employee shared-ownership scheme
Customer Success Manager employer: Opto Talent
Contact Detail:
Opto Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality tech space on LinkedIn or at industry events. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to know their software inside out, so you can show off your passion for customer success and how you can help them scale.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in customer retention and satisfaction. We believe that confidence is key when showcasing your skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. We recommend mentioning something specific from your conversation to keep you fresh in their minds.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in hospitality SaaS and any relevant achievements that showcase your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the hospitality tech space. Share specific examples of how you've successfully managed customer relationships and contributed to team goals in previous roles.
Showcase Your Results-Driven Mindset: In both your CV and cover letter, emphasise your results-driven approach. We want to see how you've met or exceeded targets in past positions, especially in customer success or related fields.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation about your future with us!
How to prepare for a job interview at Opto Talent
✨Know Your Stuff
Make sure you understand the hospitality tech landscape and the specific challenges that multi-site operators face. Research the company’s solutions and be ready to discuss how they disrupt the market. This shows your genuine interest and helps you connect your experience with their needs.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles where you've successfully increased customer retention or satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your results-driven approach and hands-on management style.
✨Collaboration is Key
Since the role involves working closely with the sales team, think of instances where you've collaborated effectively in the past. Be ready to discuss how you identified upsell opportunities and how you can bring that experience to the table.
✨Stay Calm Under Pressure
As a point of escalation for client concerns, it’s crucial to show that you can handle stressful situations with a calm and measured approach. Prepare to discuss a challenging situation you faced and how you resolved it without losing your cool.