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- Tasks: Deliver top-notch customer service and provide administrative support to our Operations team.
- Company: Join Southern Housing, a company dedicated to making a difference in the community.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Proven customer service experience and strong communication skills required.
- Other info: Permanent full-time role with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The role involves joining the Operational Support department as an Operational Support Officer. You will be responsible for delivering high-quality support services for our Operations and Customer Transactions Directorates, providing administrative support that is customer-centred and efficient.
This is a hybrid working role with an expectation of at least 3 days in our Sittingbourne office (subject to agreement with your manager after your training has been completed). This is a permanent full-time position based out of our Sittingbourne office.
What you’ll need:
- A proven track record of delivering a successful customer-focussed service
- An excellent understanding of process
- Excellent customer service and communication skills
- Strong desire to support other teams and deliver a one team approach
- Good listener with the ability to effectively apply the knowledge gained
- Strong belief in customer satisfaction and business benefit driven solutions
Operational Support Officer in Sittingbourne employer: Optivo
Contact Detail:
Optivo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering fantastic support, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operational Support Officer in Sittingbourne
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing fantastic customer service in your application. We want to see how you’ve gone above and beyond to help others in previous roles, so share those experiences!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Operational Support Officer role. We love seeing candidates who take this extra step.
Demonstrate Problem-Solving Skills: Since this role involves variety and problem-solving, include examples of how you've tackled challenges in the past. We’re looking for those effective solutions you’ve come up with, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optivo
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond to help a customer or solve a problem. This will show that you’re not just passionate about customer service, but you’ve got the track record to back it up!
✨Understand the Role Inside Out
Take the time to really understand what an Operational Support Officer does. Familiarise yourself with the key responsibilities mentioned in the job description. This way, you can tailor your answers to demonstrate how your skills and experiences align perfectly with what they’re looking for.
✨Show Off Your Team Spirit
Since this role emphasises collaboration, be ready to discuss how you’ve worked effectively in teams before. Share stories that highlight your ability to support others and contribute to a positive team environment. It’s all about showing that you can be a great team player!
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face, or how success is measured in the role. Asking insightful questions shows that you’re genuinely interested and engaged, which can leave a lasting impression.