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- Tasks: Support service charge payers and assist in calculating service charges with a focus on customer satisfaction.
- Company: Join Southern Housing, a leading housing provider dedicated to making a positive impact.
- Benefits: Enjoy a pension, healthcare cash plan, birthday leave, and retailer discounts.
- Other info: Hybrid working options available after probation; embrace diversity and inclusion in our team.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong organisational, communication, and financial skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The role of Service Charge Advisor reports to the Service Charge Manager and is responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery. This role is based from our Croydon office with hybrid working options available once you have completed your probation period.
What you\’ll do
- Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges, ensuring compliance with legal deadlines, contractual agreements, policies, and procedures to enable full recoverability of costs, including the full preparation for straightforward schemes.
- Delivering a customer-centric, support service for service charge payers.
- Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.
- Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme-specific service charge budgets.
- Preparing and reviewing invoices for examination and certification by external auditors.
- Providing support in processes relating to the production, quality control and dispatching of service charge statements.
Qualifications & Skills
- Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
- Excellent communication skills (written and oral).
- Excellent financial and numerical skills.
- Strong belief in customer satisfaction.
Additional information
In your supporting statement, address how you meet each of the above criteria by providing real examples.
About us
Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we house over 167,000 people. We focus on safe, secure, and affordable homes and the positive impact they have on people’s lives.
What’s in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailer discounts
- Cycle to work
- Buy & sell annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel they belong, and to be safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Optivo
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Service Charge Advisor employer: Optivo
Contact Detail:
Optivo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Advisor
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their values, especially their focus on customer satisfaction and community impact. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent written and oral communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when discussing your experience and how it aligns with the job.
✨Tip Number 3
Prepare real examples! When you're asked about your organisational skills or customer service experience, have specific examples ready. Think of situations where you successfully managed tasks or resolved customer queries, as these will demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This not only streamlines the process but also shows your enthusiasm for the position. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Service Charge Advisor
Some tips for your application 🫡
Show Us Your Skills: When you write your application, make sure to highlight how your skills match the job description. Use real examples to show us your strong organisational and communication skills, as well as your financial know-how.
Be Customer-Centric: Since this role is all about delivering a top-notch service to our customers, don’t forget to mention your commitment to customer satisfaction. Share any experiences where you’ve gone above and beyond to help someone out.
Keep It Clear and Concise: We love a well-structured application! Make sure your supporting statement is easy to read and straight to the point. Use bullet points if it helps to break down your achievements and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Optivo
✨Know Your Numbers
As a Service Charge Advisor, you'll be dealing with financial data regularly. Brush up on your financial and numerical skills before the interview. Be prepared to discuss how you've handled budgets or financial reports in the past, as this will show your potential employer that you can manage the responsibilities of the role.
✨Customer-Centric Mindset
This role is all about delivering a top-notch service to customers. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Organisational Skills are Key
With multiple tasks to juggle, strong organisational skills are essential. Prepare to share specific instances where you've successfully managed competing deadlines or projects. This will demonstrate your ability to thrive in a busy environment and meet the demands of the role.
✨Communicate Clearly
Excellent communication skills are a must-have for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to engage effectively with stakeholders.