At a Glance
- Tasks: Support independent living for older residents in vibrant communities.
- Company: Join Southern Housing, a leader in community-focused housing solutions.
- Benefits: Flexible hours, competitive pay, and a chance to make a real difference.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be a vital part of enhancing the lives of older people every day.
- Qualifications: Full UK driving licence and strong customer service skills required.
The predicted salary is between 13000 - 16000 £ per year.
Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis covering 2 schemes at The Fairings, 42 Clarence Road, Hersham, Walton-on-Thames, KT12 5JY & Mole Abbey, Abbey Walk, West Molesey, Surrey, KT8 2JH working 15 hours a week. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care, and Over-55s schemes.
Your responsibilities will include:
- Delivering an effective customer focused housing management and support service working with multi‐agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
- Conducting assessments of risk and need and providing personalised support to residents.
- Understanding the housing management performance targets relevant to your scheme(s) and taking action to contribute to their achievement.
- Working closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintaining administration systems and databases, processes and accurate records and providing monthly performance reports and information for other reports, as required.
What you’ll need:
- Understanding of the diverse needs of older people.
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems.
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team.
- Customer‐focused and experience of providing excellent customer care in the Housing sector.
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision.
- Able to receive and respond to customer feedback and complaints professionally at all times.
- A commitment to taking personal responsibility for sharing information.
Please note we hold the right to close the vacancy early depending on application volume. Closing Date: 6th March 2026 at 23.59pm.
Scheme Housing Officer employer: Optivo
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture that values collaboration and community engagement. With opportunities for personal growth and a commitment to delivering outstanding customer care, you will play a vital role in enhancing the lives of older residents in vibrant communities across Hersham and West Molesey. Join us to make a meaningful impact while enjoying a flexible working environment that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older adults. Attend local events or join online forums to connect with potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching Southern Housing and understanding their values. Think about how your experience aligns with their mission to support independent living for older people. We want to see your passion for customer care shine through!
✨Tip Number 3
Showcase your skills in managing time and tasks effectively. During interviews, share specific examples of how you've handled pressure and prioritised work in previous roles. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the fantastic work we do at Southern Housing.
We think you need these skills to ace Scheme Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Housing Officer. We want to see how you can contribute to our mission of supporting independent living for older people.
Showcase Your Customer Service Skills:Since this role is all about providing excellent customer care, don’t forget to include examples of your previous experience in customer service. We love to see how you’ve gone above and beyond to help others!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you want to convey.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Southern Housing.
How to prepare for a job interview at Optivo
✨Know Your Schemes
Familiarise yourself with The Fairings and Mole Abbey. Understand their unique features and the specific needs of the residents. This will show your genuine interest in the role and help you answer questions more effectively.
✨Highlight Customer Care Experience
Prepare examples from your past roles where you've provided exceptional customer service, especially in housing or care settings. Be ready to discuss how you handled challenging situations and ensured resident satisfaction.
✨Demonstrate Teamwork Skills
Since collaboration is key in this role, think of instances where you've successfully worked with others to achieve a common goal. Emphasise your ability to build partnerships with multi-agency partners and how that can benefit the residents.
✨Showcase Your Proactivity
Be prepared to discuss how you take initiative in your work. Share examples of how you've identified problems and implemented solutions independently, as this aligns with the proactive nature they’re looking for in a candidate.
