At a Glance
- Tasks: Provide outstanding customer care and support to residents in a vibrant community.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy a competitive salary, pension, healthcare plan, and unique perks like birthday leave.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on people's lives while developing your career in a supportive environment.
- Qualifications: Proactive, self-motivated individuals with a passion for customer care and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The role: Are you seeking a new challenge where you can truly make a difference? Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Barbara Brosnon Court (NW8 9NP). This is a permanent, part-time role of 30 hours per week.
We are looking for a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision. The successful candidate will offer a front-line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities, demonstrating an understanding of the diverse needs of older people, and the ability to work collaboratively under pressure.
If you are the right fit, we want to hear from you. Don’t miss this opportunity to be part of our dynamic team.
What you’ll be doing
- Deliver an effective customer-focused housing management and support service working with multi-agency partners, embracing Southern Housing culture, current and future legislation, policy, procedure and best practice.
- Deliver the service in line with agreed parameters for the role.
- Conduct assessments of risk and need and provide personalised support to residents.
- Understand the housing management performance targets relevant to your scheme(s) and contribute to their achievement.
- Work closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintain administration systems and databases, processes and accurate records, and provide monthly performance reports and information for other reports, as required.
- Demonstrate understanding of the diverse needs of older people.
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems.
- Ability to manage time and tasks effectively, work well under pressure both individually and in a team.
- Customer-focused with experience of providing excellent customer care.
- Able to work flexibly, prioritise work to meet deadlines, and work under pressure with minimum supervision.
- Able to receive and respond to customer feedback and complaints professionally at all times.
- Commitment to taking personal responsibility for sharing information.
Requirements / Qualifications
- Understanding of the diverse needs of older people.
- Ability to develop partnership working internally and with other agencies to generate effective solutions to problems.
- Proactive, self-motivated, and able to deliver high-quality customer care.
How to apply / Closing date
Closing Date: Wednesday 1st October 2025 at 23:59.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own. We understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work, with opportunities to grow and develop.
What’s in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. We celebrate differences of thought, opinion, experience and perspective, and we want colleagues to feel they belong and are safe to be themselves at work, without fear of judgment or exclusion, but valued for their contribution to our One Team approach.
Scheme Housing Officer in City of Westminster employer: Optivo
Southern Housing is an exceptional employer that prioritises the well-being of its employees and residents alike. With a strong commitment to diversity and inclusion, our dynamic work culture fosters collaboration and personal growth, allowing you to make a meaningful impact in the lives of older people within vibrant communities. Enjoy a range of benefits including a healthcare cash plan, pension, and opportunities for professional development while working in a supportive environment at Barbara Brosnon Court.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Housing Officer in City of Westminster
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at Optivo. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like Optivo directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on Optivo’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Scheme Housing Officer in City of Westminster
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Scheme Housing Officer at Optivo, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Scheme Housing Officer, customise your documents to fit the vibe of Optivo. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at Optivo
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of Optivo. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with Optivo's needs. They’ll want to know that you can commit without compromising your passion for the work!
