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For Companies At a Glance
- Tasks: Deliver exceptional customer service by handling calls and managing digital contacts.
- Company: Award-winning contact centre known for its friendly and helpful service.
- Benefits: Flexible working hours, hybrid options after probation, and comprehensive training provided.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a positive attitude; experience in customer service is a plus.
- Other info: Great opportunity for personal growth in a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
The role
Are you ready for a challenge? We’re looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time! We’re an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. You’ll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes. Ideally, you’ll have experience of working in a customer contact centre, but this is not essential as training will be provided. We’re available for customers from 08.00 - 17.00 (Mon -Fri), so we’ll need you to be able to work flexibly within these hours. Following the completion of your probation period, hybrid working will be provided as agreed with line management.
What you’ll need:
- Excellent communication skills, including actively listening, absorbing information, conveying information in plain English, both oral & written.
- Able to work quickly and efficiently navigate and manage a range of systems and applications.
- Personal resilience and able to deal positively with challenging customers.
- You’ll be organised with good attention to detail.
- A positive ‘can-do’ attitude.
- Experience in working in repairs & maintenance environment (desirable).
Customer Repair Advisor in Maidstone employer: Optivo
Contact Detail:
Optivo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Repair Advisor in Maidstone
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a positive customer experience, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully handled challenging situations. This will demonstrate your resilience and ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our award-winning team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Repair Advisor in Maidstone
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service, even if it’s not from a contact centre. We want to see how you’ve made a positive impact on customers in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use plain English to convey your thoughts, just like we do when communicating with our customers.
Demonstrate Your Initiative: We love candidates who can think on their feet! Share examples of times when you’ve taken the initiative to solve a problem or improve a process. It shows us you’re ready for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Optivo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Repair Advisor role. Familiarise yourself with the key responsibilities, such as call-handling and diagnosing repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to convey information in plain English and actively listen.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've used your initiative to solve problems in previous roles. Think of specific instances where you diagnosed an issue or improved a process. This will highlight your ability to navigate systems and manage a range of applications efficiently.
✨Embrace the 'Can-Do' Attitude
During the interview, let your positive attitude shine through! Share examples of how you've maintained resilience when dealing with difficult customers. Employers love candidates who can stay upbeat and tackle challenges head-on, so don’t hold back on showcasing your enthusiasm!
