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- Tasks: Lead a dynamic team to ensure accurate service charge calculations and compliance.
- Company: Join Southern Housing, a forward-thinking organisation focused on transformation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by improving service charge delivery and efficiency.
- Qualifications: Proven leadership skills and strong understanding of service charge management.
- Other info: Collaborative culture with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking an experienced Central Service Charge Manager to join our Service Charge team. As the Central Service Charge Manager, you will report to the Head of Service Charge Transformation and be responsible for ensuring the performance of your team in delivering a high-quality service to all the service charge team and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.
What you’ll do:
- Leading, managing and motivating an internal customer facing support team in the accurate calculation, construction and issuing of estimate and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies and procedures.
- Optimise data collection processes to improve efficiency and data accuracy.
- Co-ordinate data and configuration aspects of the annual processes, such as estimate and actual setting, data loading and letter production within statutory deadlines.
- Ensure quality assurance on service charging processes including leading on audits and reporting.
- Partnering with business areas across the organisation to prepare annual service charge income budgets and accurately accounting for expenditure.
- Lead on change management with respect to service charge data, systems and processes, including developing and maintaining the annual cycle plan.
- Supporting the development, implementation and embedding of systems and process improvements to support the transformation of service charge delivery.
- Develop procedures and controls which adhere to legislation, regulations and contractual obligations.
- Lead on projects which improve the efficiency and effectiveness of the service.
What you need:
- Experienced people leader, with a demonstrable ability to motivate and manage a team.
- Strong organisational skills, able to manage and monitor a range of team tasks and responsibilities and work to tight deadlines.
- Experience of working with councillors, the wider community, and other external partners including External Managing Agents.
- Excellent communication skills (written and oral).
- A strong understanding of residential & commercial service charge management, including current legislative requirements and industry best practice.
- Excellent financial and numerical skills.
Central Service Charge Manager in London employer: Optivo
Contact Detail:
Optivo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Service Charge Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and the role thoroughly. We recommend jotting down key points about how your experience aligns with the job description. This way, you’ll be ready to showcase your skills and demonstrate why you’re the perfect fit for the Central Service Charge Manager position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We can’t stress enough how important it is to articulate your thoughts clearly and confidently when discussing your experience in service charge management.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We suggest mentioning something specific from your conversation to remind them of your enthusiasm for the role and your fit for the team.
We think you need these skills to ace Central Service Charge Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant experience in service charge management to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Central Service Charge Manager role. Share specific examples of how you've led teams and improved processes in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Optivo
✨Know Your Numbers
As a Central Service Charge Manager, you'll need to demonstrate your financial acumen. Brush up on your knowledge of service charge calculations and current legislation. Be ready to discuss how you've managed budgets or improved financial processes in previous roles.
✨Showcase Your Leadership Skills
This role requires strong people management abilities. Prepare examples of how you've motivated and led teams in the past. Think about specific challenges you faced and how you overcame them to ensure your team's success.
✨Understand the Bigger Picture
Familiarise yourself with Southern Housing's mission and values. Be prepared to discuss how your experience aligns with their goals, especially in terms of transformation and efficiency in service charge delivery. This shows you're not just looking for a job, but are genuinely interested in contributing to their vision.
✨Prepare for Change Management Questions
Given the focus on change management in this role, think about times you've successfully implemented new processes or systems. Be ready to explain your approach to managing change and how you ensured buy-in from stakeholders. This will highlight your strategic thinking and adaptability.