At a Glance
- Tasks: Support independent living for over-55s in a vibrant community.
- Company: Join Southern Housing, a leader in community-focused housing solutions.
- Benefits: Part-time hours, ECU allowance, and a chance to make a real difference.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Be a vital part of a team that enhances the lives of older residents.
- Qualifications: Customer service skills and understanding of older people's needs required.
The predicted salary is between 20000 - 25000 £ per year.
The role Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme in Birmingham. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered and Over-55s schemes. Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in the midlands.
To excel in this role be willing to work onsite at schemes demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Please note this is a part time role working 22 hours, working Monday, Wednesday and Friday. You need to have a full drivers license and access to your own vehicle and will receive an ECU allowance.
What you’ll be doing
- Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
- Deliver the service in line with agreed parameters for the role.
- Conduct assessments of risk and need and provide personalised support to residents.
- Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
- Work closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What you’ll need
- Understanding of the diverse needs of older people.
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems.
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team.
- Customer-focused and experience of providing excellent customer care and an interest in the Housing sector.
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision.
- Able to receive and respond to customer feedback and complaints professionally at all times.
- A commitment to taking personal responsibility for sharing information.
Scheme Housing Officer in Birmingham employer: Optivo
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture that values collaboration and community engagement. As a Scheme Housing Officer in Birmingham, you will benefit from flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in the lives of older residents. Join our dynamic team and enjoy a rewarding career where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Housing Officer in Birmingham
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Optivo, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Optivo. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Optivo's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Scheme Housing Officer in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Optivo. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Optivo.
How to prepare for a job interview at Optivo
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Optivo.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Scheme Housing Officer at Optivo.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Optivo that you're ready to hit the ground running in the Scheme Housing Officer role.
