Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support independent living for over-55s in a vibrant community.
- Company: Join Southern Housing, a leader in community-focused housing solutions.
- Benefits: Part-time hours, ECU allowance, and a chance to make a real difference.
- Why this job: Be a vital part of a team that enhances the lives of older residents.
- Qualifications: Customer service skills and understanding of older people's needs required.
- Other info: Flexible working with opportunities for personal growth and development.
The predicted salary is between 20000 - 25000 £ per year.
The role Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme in Birmingham. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered and Over-55s schemes. Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in the midlands.
To excel in this role be willing to work onsite at schemes demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Please note this is a part time role working 22 hours, working Monday, Wednesday and Friday. You need to have a full drivers license and access to your own vehicle and will receive an ECU allowance.
What you’ll be doing
- Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
- Deliver the service in line with agreed parameters for the role.
- Conduct assessments of risk and need and provide personalised support to residents.
- Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
- Work closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What you’ll need
- Understanding of the diverse needs of older people.
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems.
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team.
- Customer-focused and experience of providing excellent customer care and an interest in the Housing sector.
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision.
- Able to receive and respond to customer feedback and complaints professionally at all times.
- A commitment to taking personal responsibility for sharing information.
Scheme Housing Officer in Birmingham employer: Optivo
Contact Detail:
Optivo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Housing Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older adults. Attend local events or join online forums to connect with potential employers and learn about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've provided excellent customer care or worked under pressure. We want to see how you can bring your experience to our team!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you’re serious about joining us at Southern Housing.
✨Tip Number 4
Prepare for the unexpected! Interviews can throw curveballs, so practice answering tricky questions about managing time and tasks effectively. We love candidates who can think on their feet and demonstrate their problem-solving skills.
We think you need these skills to ace Scheme Housing Officer in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for providing outstanding customer service. Share examples of how you've gone above and beyond to support others, especially in a housing or community setting.
Highlight Relevant Experience: Make sure to include any experience you have working with older people or in housing management. We want to know how your background aligns with the role of Scheme Housing Officer and how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us understand your qualifications and fit for the role without getting lost in unnecessary details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Southern Housing.
How to prepare for a job interview at Optivo
✨Know Your Audience
Before the interview, take some time to research Southern Housing and their values. Understanding their commitment to supporting older people will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you’ve worked under pressure or resolved complaints effectively, as this aligns perfectly with the expectations for the Scheme Housing Officer role.
✨Demonstrate Teamwork and Collaboration
Think of instances where you've successfully collaborated with others, especially in a multi-agency context. Be ready to discuss how you can work alongside different partners to provide the best support for residents, as teamwork is key in this position.
✨Be Ready for Scenario Questions
Anticipate questions that may involve assessing risk and need for residents. Prepare to discuss how you would approach these situations, showcasing your proactive and self-motivated nature while ensuring the safety and well-being of those you support.