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- Tasks: Ensure customer service contracts are renewed and queries handled swiftly.
- Company: Join METTLER TOLEDO, a global leader in precision instruments.
- Benefits: Enjoy 25 days annual leave, health benefits, and a fun, inclusive culture.
- Why this job: Make a real impact by helping customers and supporting your team.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full training provided; great career progression opportunities await!
The predicted salary is between 36000 - 60000 £ per year.
You will play a key part in keeping our customers happy by making sure their service contracts and pipette calibration agreements are renewed on time, queries are handled swiftly, and every interaction reflects the high level of service METTLER TOLEDO is known for.
- Proactively contact customers to renew monthly service contracts (target-driven)
- Create and send pipette calibration quotations within agreed timescales
- Respond quickly and professionally to customer leads and enquiries
- Process contract amendments accurately and efficiently
- Make regular outbound calls to existing customers
- Keep the team inbox clear
- Support the field sales team and help colleagues to hit team targets
What You Need to Succeed
- Excellent verbal and written communication skills
- Strong customer service ethos – you genuinely enjoy helping people
- Comfortable working to targets and SLAs in a fast-paced environment
- Great attention to detail and accuracy
- Confident user of Outlook and Excel
- Proactive, resourceful and able to prioritise under pressure
- Team player who’s happy to support others when needed
Previous experience in contract administration, customer service or inside sales is advantageous but not essential – full training will be given.
Our Offer to You
- Strong work‑life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days
- Option to buy or sell up to 5 additional leave days
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program
- Pension scheme and life assurance at four times salary
- Fun, inclusive culture with team‑building and charity events
- Culture fostering creativity, autonomy, and success
- Commitment to learning and career progression
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
Service Contract Coordinator in Leicester employer: OptiRank
Contact Detail:
OptiRank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contract Coordinator in Leicester
✨Tip Number 1
Get to know the company inside out! Research METTLER TOLEDO's values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers happy, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Reach out to potential contacts at METTLER TOLEDO, engage with them on LinkedIn, and express your enthusiasm for the Service Contract Coordinator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the first step towards a rewarding career with us.
We think you need these skills to ace Service Contract Coordinator in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Contract Coordinator role. Highlight your customer service skills and any relevant experience that shows you can handle contracts and queries efficiently.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t shy away from showcasing these skills in your application. Use clear, concise language and make sure your documents are free of errors.
Demonstrate Your Attention to Detail: Attention to detail is key in this position. When filling out your application, double-check everything! This not only shows your diligence but also reflects the high standards we uphold at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at OptiRank
✨Know Your Stuff
Before the interview, make sure you understand METTLER TOLEDO's services and products. Familiarise yourself with their service contracts and pipette calibration agreements. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries or resolved issues in the past.
✨Be Target-Driven
This position involves working to targets, so be ready to discuss how you've met or exceeded targets in previous roles. Share specific examples that highlight your ability to thrive in a fast-paced environment while maintaining attention to detail.
✨Team Player Vibes
METTLER TOLEDO values teamwork, so be prepared to talk about how you've supported colleagues in the past. Think of instances where you helped a teammate achieve their goals or contributed to a team project, showcasing your collaborative spirit.
