Team Leader (Supported Living) in Liverpool

Responsible for: Support Worker

Reports to: Development Manager

Closing day for applications: 25th June 2026

Interviews: 2nd / 3rd of July 2026

Start date: No fixed start date for this role

Options Mission and Vision:

Our Mission: Support, enable and empower people with disabilities to live their lives to the full.

Our Vision: A better world where people with disabilities contribute as unique and valued members of dynamic and inclusive communities.

Team Leader Role:

To lead and manage a team/s to provide fabulous support to enable people with disabilities to lead full and rich lives, taking full responsibility for all aspects of people’s support.

Main Responsibilities:

• Create and maintain a safe environment for people supported, including maintaining confidentiality.
• Work to develop person-centred support for each individual, including the creation and development of person centred documents to achieve great outcomes.
• Ensure the support focuses on delivery of what people want through development and management of team action plans.
• Maximise the safety of people supported, staff and the community within the overall goal of supporting them to achieve positive outcomes in their lives (producing comprehensive risk assessments).
• Be a great advocate for people supported and encourage them to represent themselves as much as possible.
• Demonstrate good listening skills and develop communication methods tailored to the individual needs of people.
• Promote and support people with their primary health, including the creation and development of Health Action Plans.
• Support people to participate as valued members of their communities, seek out prospects for employment and collaborative working opportunities.
• Support and encourage people to express themselves as unique individuals.
• Show commitment during difficult and challenging times.
• Act as first point of call for families/carers and promote positive relationships with those closest to people supported, and all others helping to support them.

In relation to staff development and team shaping:

• Induct new staff in conjunction with the development manager and recruitment team.
• Hold regular team meetings to communicate direction, set goals and develop person centred teams.
• Have presence within teams and role model best practice in line with Options Mission, Vision and Values.
• Enable staff to achieve their full potential through effective leadership and management delivered via regular one-ones and team meetings.
• Work with the training department to ensure all staff are appropriately trained for the role they do.
• Identify and encourage the individual talents and abilities of staff and develop these through training and development.
• Ensure the health and well-being of staff, completing welfare risk assessments where appropriate.
• Demonstrate and work with fairness across the team.
• Embed correct systems and procedures across the team and ensure staff always follow correct policies and procedures.
• Ensure staff fully comply with financial and administrative procedures.

In relation to systems and compliance:

• Develop and maintain current IT systems with all key documents for staff and people supported.
• Maintain and update systems for staff absences, annual leave, rotas and payroll.
• Complete team leader monthly floating tasks as scheduled and submit in line with organisational deadlines.
• Collaborate with HR to conduct thorough investigations by fact finding meetings and disciplinary processes.
• Monitor support and record quality and compliance standards via the QCS audit system.
• Ensure all safety records are maintained in line with legislation and regulation.
• Complete all reporting responsibilities in a timely manner, e.g. Local Authority / Safeguarding.
• Participate in the On-Call system.

In relation to personal development:

• Maintain continuous professional development using the competency framework, training and one-one support with the line manager.
• Recognise own personal resilience and emotional intelligence and be willing to develop it.
• Ability to engage with and represent the organisation with key stakeholders and professionals – demonstrating appropriate behaviour, attitude and dress.
• Develop and demonstrate effective time management and organisation skills, prioritising workload to meet organisational deadlines.
• Maintain a constant desire to learn.

Person Specification:

Experience: At least one years’ experience of working in a social care environment with people with learning disabilities. Ability to use IT software, in particular Microsoft Word, Excel and Outlook. A track record of making things happen.

Skills, Values and Knowledge:

• Person Centred – committed to ensuring people with disabilities are valued and enabled to take control of their own lives.
• Leadership Skills - Demonstrate the ability to set direction, lead staff, to motivate them and to ensure things get done within the context of teamwork and enabling staff.
• Relationship Skills - To get on well with people supported and others around them.
• Positive Role - Must be hard-working, motivated, flexible and pro-active.
• Communication Skills - Able to communicate effectively, both verbally and in writing, with strong inter-personal skills.
• Integrity - Have a clear desire and commitment to working out one’s values openly and honestly.
• Problem Solving Skills - Demonstrate skills in understanding complex situations and difficulties, and work thoughtfully, sensitively, creatively and purposefully to solve these.
• Listening Skills - Able to actively listen to what people supported are communicating, and to design support to reflect this.
• Personal Learning and Development - Show a desire and openness to learn and develop evidenced through continuous training and development.
• Driver - A driver with less than 6 points on license. Driver desirable, but not essential.

Key Contractual Information:

• £14.98 per hour year 1&2 (increment 1) - further increases at year 3&5
• Sleep-ins (£60 per sleep in) - Where the person we support requires a sleep in, an allowance will be paid per night.
• Working week – 40 hours per week (mix of direct and indirect hours)
• Pension – 3% contribution from Options - contribution after 3 months
• Holidays – 28 days total per annum (inclusive of premium days)
• Location – Options office and at various locations throughout Wirral, Liverpool and Sefton dependent on support overseen. Remote working is also considered.
• Sickness – 1 week company sick pay per year (after 3-day waiting period) after 6 months employment. Subject to eligibility.

Any questions please reach out to our recruitment team: [email protected]