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- Tasks: Provide first line technical support and troubleshoot issues for clients.
- Company: Options is a leading global financial technology company with offices worldwide.
- Benefits: Enjoy competitive salary, bonuses, and opportunities for global travel and career development.
- Why this job: Join a dynamic team at the forefront of tech innovation in finance.
- Qualifications: 1 year of desktop support experience or relevant degree; strong communication and organisational skills required.
- Other info: Ideal for self-driven individuals eager to learn and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Competitive
Join the Options Technical Support Team in London! Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
We’re looking for someone who has technical proficiency in:
- 1 years’ desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.
- Support Desk call logging tools – HP service centre / Remedy / Infra.
- Senior Management / VIP Support.
- Cisco Unified Call Manager.
- Bloomberg/Reuters.
- MCP / MCITP Windows 7 / MCDST / MCSA.
- ITIL v3 Foundation.
- Data Centre experience.
- On call / Out of hours experience.
- Apple products / Mobile technologies.
Typical Job duties would include:
- Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
- Issue customers with details of call assignment and likely resolution timescales.
- Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
- Monitor and update all incidents and requests, including calls assigned to external suppliers.
- Review incidents and requests with customers and work together to continuously improve service delivery provision.
- Deal directly with requests and complaints alike and escalate where necessary.
- TCP/IP Troubleshooting.
- LAN/WAN troubleshooting Skills.
- Building and Maintaining Desktop/Laptops (HP/Dell).
We’re also looking for candidates with:
- Strong research, writing and communication skills.
- Ability to work in a fast-paced and changeable working environment.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Strong interpersonal skills.
- Project management skills and proven ability to manage own workload.
Technical Support Engineer employer: Options Technology
Contact Detail:
Options Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco Unified Call Manager and Bloomberg/Reuters. Having hands-on experience or even just a solid understanding of these tools can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of Options on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues, especially in a fast-paced environment. This will demonstrate your problem-solving skills and ability to handle pressure, which are crucial for a Technical Support Engineer.
✨Tip Number 4
Showcase your passion for financial technology by staying updated on industry trends and innovations. Being able to discuss recent developments in tech during your interview can highlight your enthusiasm and commitment to the field.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in desktop support and financial services. Emphasise any technical skills that align with the job description, such as familiarity with call-logging tools and troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for financial technology and your motivation to join Options. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Highlight Technical Proficiency: In your application, clearly outline your technical qualifications, including any certifications like MCP or ITIL v3 Foundation. Provide examples of how you've used these skills in previous roles.
Showcase Soft Skills: Options values strong communication and organisational skills. Use your application to illustrate how you’ve successfully managed projects or worked independently, and how you handle customer interactions and complaints.
How to prepare for a job interview at Options Technology
✨Show Your Technical Skills
Make sure to highlight your technical proficiency during the interview. Be prepared to discuss your experience with desktop support, call-logging tools, and any relevant certifications like MCP or ITIL. This will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. Discuss specific incidents where you had to troubleshoot TCP/IP or LAN/WAN problems, as this will showcase your analytical skills and ability to work under pressure.
✨Emphasise Communication Skills
Since the role involves dealing with customers and escalating issues, it's crucial to convey your strong communication skills. Practice explaining complex technical concepts in simple terms, as this will show that you can effectively interact with both technical and non-technical stakeholders.
✨Express Your Passion for Financial Technology
Convey your enthusiasm for the financial technology sector during the interview. Share any relevant experiences or projects that sparked your interest in this field, as it will help you connect with the company's mission and values.
