Scheduler - Engineering in Birmingham

Are you an Engineering Scheduler looking for a new role? Do you enjoy being the vital link between engineers, customers, and internal teams? If so, this could be the perfect role for you!

We are currently seeking a highly organised and proactive Engineering Scheduler to join our incredible client based in Erdington. This is a vital role in ensuring the smooth coordination of service activities and maintaining excellent communication between engineers, customers, and internal teams.

Benefits:

• Salary up to £30,000 may be some wiggle room for the right candidate
• Hours of work: 8:30 to 5pm Monday to Thursday, 8:30 to 4pm Friday
• 25 day holidays + 8 bank holidays
• Free onsite parking
• Free onsite gym

Key Responsibilities:

• Coordinate and manage the diary scheduling of Service Engineers
• Use Microsoft CRM to manage service cases and log activities
• Communicate with customers by phone to confirm site readiness and key details for scheduled service visits
• Handle urgent and time-sensitive service jobs with efficiency and calm under pressure
• Collaborate closely with other team members to ensure the smooth running of service operations
• Maintain a professional and positive relationship with customers and engineers

Requirements:

• Previous experience in a similar role.
• Strong organisation skills and attention to detail
• Ability to prioritise and manage multiple tasks effectively in a fast-paced environment
• Confident communicator with experience dealing with customers over the phone
• Comfortable working under pressure and managing tight deadlines
• Proficient in Microsoft Office Suite and ideally Micosoft CRM

Interviews taking place immediately. Please apply today!