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- Tasks: Coordinate customer service and support sales activities to enhance customer experience.
- Company: Join a well-known global manufacturer based in Coleshill, known for its friendly culture.
- Benefits: Enjoy a salary up to £27,000, 23 holidays plus 8 bank holidays, and hybrid working options.
- Why this job: Be part of a fun team focused on delivering top-notch customer service and growing relationships.
- Qualifications: Previous experience in customer service, excellent communication skills, and proficiency in MS Office required.
- Other info: Free parking available and a supportive work environment awaits you!
The predicted salary is between 21600 - 37800 £ per year.
Are you a Customer Service Co-ordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you? An amazing opportunity for a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill. Benefits: Salary up to £27,000 Permanent role Holidays: 23 + 8 bank holidays Location: Coleshill Hybrid available: 4 days office based, 1 day home based Free Parking Duties/Responsibilities: Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective. Responsibilities: Process orders/contracts for new customers and/or follow-up on contracts for existing customers. Make decisions about extensions to contracts and amendments to contracts Look after new customers and existing customers. Plan for sales force and provide support with service-driver planning/in-service visits. Review order quantities and factors relevant for a customer\’s profitability. Prepare and manage customer data. Work in a cooperative way when providing support to customers with the salesforce, vehicle fleet, storage, production and sales. Service activities once delivery has taken place and wipes have been used for the first time. Systematically document data in CRM+ that is relevant for customer support Communicate with the customer in writing and on the phone. Handle the escalation list, take into consideration the criteria of customer focus and adding value. Review invoices and process any corrections that may be required. Work together with Accounting to create invoices and send reminders to customers. Process cancellations and forward onto other departments involved to retrieve cancellations. Handle and forward at-risk customers to secure and guard against cancellations. Skills/Experience required: Previous experience in a similar role Excellent communication skills both written and verbal Meticulous attention to detail Ability to multi-task Proficient in the use of MS Office packages including MS Excel Excellent time management and organisation skills Friendly and personable personality If this sounds like you, please apply today! 🙂 TPBN1_UKTJ
Internal Customer Service employer: Options Resourcing
Contact Detail:
Options Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Customer Service
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Brush up on your MS Office skills, especially Excel. Being proficient in these tools is crucial for managing customer data and processing orders efficiently, so consider taking an online course if needed.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Internal Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales administration. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples from your previous roles that align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and proficiency in MS Office, particularly Excel. These are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Options Resourcing
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Given the meticulous nature of the role, prepare to discuss how you manage details in your work. Bring up instances where your attention to detail made a significant difference in customer interactions or order processing.
✨Highlight Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with customers, both in writing and verbally, to resolve issues or provide support.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve handling difficult customer situations or managing multiple tasks. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
