At a Glance
- Tasks: Oversee service operations, ensuring high standards of safety and customer satisfaction.
- Company: Established HVAC business with 25 years of industry experience.
- Benefits: Competitive salary, free on-site parking, and opportunities for professional growth.
- Other info: Join a supportive environment focused on continuous improvement and client satisfaction.
- Why this job: Lead a dynamic team and make a real impact in the HVAC industry.
- Qualifications: 5-10 years of hands-on technical experience and strong leadership skills.
Salary: £50,000 - £55,000
Employment: Full Time
Location: Leighton Buzzard
About the Company:
We are working with a well-established business with over 25 years of experience in the refrigeration, air conditioning, heating, and ventilation industry. Specialising in the design, installation, and maintenance of HVAC systems for commercial and industrial clients across sectors including healthcare, education, and manufacturing.
Job Profile
The Service Manager will play a key role in overseeing service and maintenance operations, ensuring the efficient delivery of planned and reactive works while maintaining high standards of safety, technical compliance, and customer satisfaction. This role combines strong technical expertise with leadership, client management, and operational coordination.
Key Duties and Responsibilities
- Technical & Operational Management
- Provide remote and on-site technical support to service engineers, including fault-finding, diagnostics, and guidance on HVAC and refrigeration equipment.
- Prepare quotations for installation and remedial works, and oversee maintenance agreements and contract renewals.
- Supervise, schedule, and dispatch service engineers for planned maintenance, reactive repairs, and installations to ensure effective resource utilisation.
- Track, order, and manage system parts and specialist tools, ensuring availability and cost control.
- Manage service vehicles, including booking, supervision, and coordination with fleet providers where required.
- Client & Service Delivery
- Act as the primary point of contact for clients, resolving issues, complaints, and escalations professionally and promptly.
- Build and maintain strong client relationships, consistently delivering high levels of customer service and technical excellence.
- Monitor service performance and ensure works are completed in line with agreed SLAs and quality standards.
- Compliance, Health & Safety
- Ensure all works comply with health and safety requirements, including reviewing and monitoring RAMS.
- Maintain oversight of technical certifications and statutory compliance, including F-Gas regulations.
- Promote a strong safety culture and ensure best practice is followed at all times.
- Leadership & Coordination
- Provide day-to-day supervision and support to service engineers.
- Liaise closely with internal teams including operations, finance, and procurement to ensure smooth service delivery.
- Support continuous improvement of service processes, systems, and team performance.
Key Skills & Qualifications
- Technical Experience
- Minimum 5-10 years' hands-on experience installing, servicing, and maintaining:
- Split systems
- VRV / VRF systems
- Chillers and associated equipment
- Strong working knowledge of ventilation systems.
- Qualifications & Certifications
- F-Gas Category 1 Certification (essential).
- Relevant qualifications such as NVQ Level 2 / 3 or City & Guilds in Refrigeration and Air Conditioning.
- Skills & Competencies
- Strong technical troubleshooting and diagnostic skills.
- Proven experience coordinating service teams and managing workloads.
- Excellent communication skills with the ability to engage confidently with clients and engineers.
- Good understanding of health and safety and regulatory compliance.
- Basic IT skills, including Microsoft Word and Excel.
- Highly organised, proactive, and able to manage multiple priorities effectively.
- Desirable
- Previous experience in a Service Manager or Senior Engineer role.
- Experience managing service contracts and maintenance agreements.
- Knowledge of fleet or asset management systems.
Benefits:
- Free parking
- On-site parking
Service Manager in Leighton Buzzard employer: Options Resourcing Ltd
Join a well-established leader in the HVAC industry, where your expertise as a Service Manager will be valued and nurtured. With over 25 years of experience, we offer a supportive work culture that prioritises employee growth through continuous training and development opportunities. Located in Leighton Buzzard, enjoy the benefits of free on-site parking and a collaborative environment focused on delivering exceptional service to our diverse clientele across healthcare, education, and manufacturing sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Leighton Buzzard
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Manager role you’re after at Options Resourcing Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Options Resourcing Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Options Resourcing Ltd.
✨Apply Through Company Websites
When you spot a role like Service Manager at Options Resourcing Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Manager in Leighton Buzzard
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Options Resourcing Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Options Resourcing Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Options Resourcing Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Options Resourcing Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Options Resourcing Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
