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- Tasks: Coordinate engineers and manage maintenance schedules for a seamless customer experience.
- Company: Join a busy and growing service team in Edmonton, Enfield.
- Benefits: Salary up to £35,000, company laptop, mobile phone, and full training.
- Other info: Fast-paced environment with immediate interviews and ongoing development opportunities.
- Why this job: Be the central link between customers and engineers while developing your skills.
- Qualifications: Strong organisational skills and previous experience in service coordination or admin roles.
We are looking for a highly organised and proactive Service Coordinator to join a busy and growing service team. This is a key position responsible for coordinating engineers, managing maintenance schedules, and ensuring a seamless experience for customers. You will act as the central link between customers, engineers, and internal teams keeping operations running efficiently while maintaining high service standards.
Benefits:
- Salary up to £35,000
- Monday to Friday, 9:00am - 5:30pm
- Location: Edmonton, Enfield
- Company laptop and mobile phone
- Full training on internal systems and processes
- Supportive team environment with ongoing development
Key Responsibilities:
- Coordinate and schedule engineers for planned maintenance (PPM), reactive call-outs, and small works
- Proactively contact customers to arrange and confirm upcoming maintenance visits
- Manage work orders from initial booking through to completion and invoicing
- Ensure all service reports and job documentation are completed accurately
- Support quoting for minor works and follow up to secure approvals
- Schedule installations and coordinate with internal teams for job readiness
- Manage stock levels, order parts, and handle returns where required
- Act as the first point of contact for incoming calls and customer queries
- Provide updates to clients on job progress, schedules, and quotations
Experience required:
- Previous experience in a service coordination / scheduling / admin role
- Strong organisational skills and ability to multitask in a fast-paced environment
- Excellent communication skills with a customer-focused approach
- Confident using CRM systems and Microsoft Office
- Ability to prioritise workloads and problem-solve effectively
- Experience within engineering, maintenance, or service industries is desirable
Interviews are taking place immediately.
Service Coordinator in Edmonton employer: Options Resourcing Ltd
Contact Detail:
Options Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Edmonton
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Coordinator, you'll need to juggle multiple tasks and keep everyone in the loop. Role-play with a friend or use online resources to sharpen your ability to convey information clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Coordinator in Edmonton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in service coordination. We want to see how you've juggled multiple tasks and kept everything running smoothly in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Service Coordinator role. Share specific examples of how you've managed schedules or improved customer experiences in the past.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Options Resourcing Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with coordinating engineers, managing maintenance schedules, and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences that showcase your strong organisational skills. Think about times when you successfully managed multiple tasks or coordinated schedules. Be ready to discuss how you prioritised workloads and solved problems effectively.
✨Brush Up on Your Communication Skills
As a Service Coordinator, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might be asked how you would handle customer queries or provide updates, so think of scenarios where you’ve excelled in customer service.
✨Familiarise Yourself with CRM Systems
Since the role requires confident use of CRM systems, it’s a good idea to brush up on any relevant software you’ve used before. If you have experience with specific systems, be prepared to discuss how you utilised them to improve service coordination and efficiency.